Description
Responsible for assisting the ADV in daily tasks related to the Commercial, Tax, Finance, and PCP departments to ensure timely delivery, compliance with policies, and correct quantities of products delivered to customers.
Reports to the Sales Manager
Assists in sales administration.
Approves and controls order entries.
Manages and requests samples and display units.
Provides inventory, invoice (NF), billing, and other related information.
Handles freight carrier procedures (e.g., requesting correction letters, confirming addresses, freight quotations, volume information).
Transfers customers and verifies customers of new representatives.
Releases customers’ credit jointly with the Finance department (unblocks accounts in Protheus).
Records complaints, returns, and invoice cancellations.
Requests pilot testing.
Supports representatives and assists telesales.