Description: Requirements * Currently pursuing or completed undergraduate/technical degree in Accounting Sciences; * Strong communication skills; * Empathy in customer service; * Proactivity; * Agility in performing tasks; * Curiosity about new knowledge; * Team spirit; * Flexibility; What can set you apart? * Knowledge of Tax and Accounting Export Processes (EFD ICMS\-IPI, EFD); * Knowledge of administrative, financial, accounting, etc. processes; * Experience in customer service; * Experience with ERP systems; * Experience in technical support; * Computer skills: Operating Systems, Applications, Networks, and Office suite; * In our team, asking questions is a fundamental factor for delivering excellent service; * Knowledge of Agribusiness; * Knowledge of Office suite; * Provide support to customers within your assigned team, addressing support requests related to accounting and tax routines and processes, ranging from low to high complexity; * Record all support interactions and their progress in the management tool, as required by process guidelines; * Ensure and monitor each customer request until its definitive resolution, covering all stages from initiation to closure of the support interaction; * Negotiate deadlines for customer requests and solutions with product development teams; * Identify opportunities to improve training for both the team and customers; * Analyze and prioritize requests based on criticality; * Knowledge of validators related to the SPED Project; * Stay updated on system developments and updates within your area of expertise; * Support other team members on specific topics within your area of expertise; * Focus on customer satisfaction to consistently meet defined SLA targets; * Adhere to company policies and departmental management guidelines; * Participate in training sessions when requested; * Contribute to the creation and maintenance of knowledge base articles; * Perform other duties related to your position and/or as directed by your immediate supervisor. 251231020249499543