**About IT UNIVERSE** We are a well-established company in the IT market with over 15 years of history. As an integrator of IT solutions with a broad portfolio of products and services, we operate in companies of various sizes and are present in Brazil, the United States, and Mexico. **What guides us?** * Happiness \- Promoting happiness within our company is our daily mission. Happy people live longer, are more optimistic, and perform better at work. Happiness generates results. * Viewing our customers, partners, and employees as the main contributors to project success and company growth. * Ethical relationships bring prestige and recognition, which are the greatest assets a company can have. * We always provide the best customer service experience. * The pursuit of new technologies is a daily effort. Keeping up with market evolution is the key to delivering excellence. **Responsibilities and duties** Receive and organize marketing leads; Conduct research on leads; Create a script for the first contact; Investigate lead characteristics and identify their needs; Confirm whether the lead has potential to become a customer; Promote lead engagement through follow\-ups; Schedule meetings with the sales representative. **Requirements and qualifications** Experience working with high volume of leads; Be communicative; Ability to handle objections; Know your prospect; Be well aligned with the sales team and other company departments; Higher education in progress or completed; **Additional information** Feedback 1:1 monthly between leader and team member, fostering a transparent and high-performance culture. We discuss development and give/receive feedback to build lasting relationships; IDP \- Individual Development Plan: created jointly by leader and team member for personal growth; Training sessions (individual and team-based); Leadership Development Program (LDP): encouragement to develop future leaders. Relaxed environment, colleagues who can become your friends, unlimited coffee, various benefits, inspiring leaders, and numerous trainings to help you grow in your professional career. And there's more! In addition to working at our headquarters, you will also have the opportunity to work at our clients' sites. ;)