Job Summary: We are seeking a PJ Customer Support Assistant to provide support, resolve inquiries, and encourage subscription plan adoption through personalized, high-quality service. Key Highlights: 1. Proactive and humanized customer support via chat, email, and social media 2. Focus on customer retention and presentation of plans and benefits 3. Strong negotiation skills, proactivity, empathy, and excellent communication We seek a **PJ Customer Support Assistant \- Service Provider**, who will work independently on a fixed-term basis to provide support, resolve inquiries, and encourage adoption of subscription plans and packages — always delivering personalized, high-quality service. Main Responsibilities: ✅ Proactive and humanized customer support via chat, email, and social media. ✅ Identification of dissatisfaction signals and preventive actions for customer retention. ✅ Contacting potential customers to present plans and benefits. ✅ Use of CRM tools to track and optimize results. **100% Remote Position** Requirements: ✔ Completed high school education (a degree in Administration, Marketing, or Communications is a plus). ✔ Experience in customer service, sales, or customer loyalty programs. ✔ Proactivity, empathy, and excellent communication skills. ✔ Negotiation skills and results-oriented mindset. ✔ Active MEI or CNPJ for issuing invoices. ✔ Personal laptop/computer (equipment not provided)
João Silva
Indeed · HR
João Silva
Indeed · HR
