Job Summary (Position Overview) The Active SDR (Sales Development Representative) is responsible for conducting the first strategic contact with leads and potential patients, adopting a consultative approach to understand their needs and present appropriate solutions aligned with the clinic’s services. Their primary mission is to convert opportunities into qualified appointments, ensuring an exceptional experience from the very first interaction and directly contributing to the company’s sustainable growth. Requirements (Hard and Soft Skills) Hard Skills (Technical Requirements): - Completed high school education (enrollment in or completion of a bachelor’s degree in Communication, Marketing, Business Administration, or related fields is considered a plus); - Minimum of 1 year of experience in sales, pre-sales, or commercial customer service; - Experience in clinics, aesthetics, beauty, or healthcare sectors is desirable; - Proficiency with CRM tools and lead management systems; - Competence in using WhatsApp, telephone, and social media for commercial communication; - Strong typing skills and mastery of Portuguese language norms; - Basic knowledge of digital marketing and sales psychology. Soft Skills (Behavioral Competencies): - Clear, empathetic, and persuasive communication, adaptable to each client’s profile; - Active listening and emotional intelligence to handle objections and understand patient motivations; - Proactivity and commitment to goals and deadlines; - Organization and focus on productivity when managing multiple interactions; - Flexibility and resilience in a dynamic, results-oriented environment; - Ethics and a consultative attitude in commercial interactions; - Faith, positivity, and enthusiasm in daily activities, aligned with company values. Responsibilities: 1. Conduct initial lead outreach via WhatsApp, phone, or in person, welcoming and guiding both new and returning patients; 2. Qualify leads according to profile, interest, and conversion potential; 3. Understand each patient’s needs and goals, and recommend the most suitable treatments; 4. Schedule appointments and follow up with clients until attendance confirmation; 5. Proactively follow up with leads under negotiation and inactive patients to promote retention; 6. Record all interactions in the CRM system, ensuring accurate and up-to-date data; 7. Provide feedback to the marketing team regarding lead quality and contribute insights for improvement; 8. Attend weekly meetings with management to review performance metrics and align strategies; 9. Collaborate with the sales and administrative teams in pursuit of process optimization and increased conversion rates. Values and Organizational Culture: The company values professionals who demonstrate: - A sense of ownership, acting responsibly and proactively; - Delight, prioritizing warm and differentiated customer service; - A drive for continuous growth and learning; - Ongoing improvement of processes and patient experience; - Faith and purpose—foundational pillars of internal culture. **Minimum Education Level:** High School Diploma (Secondary Education)