Description: * Engineering, Computer Science, or related fields * Proficiency in Python, SQL, or R * Advanced Microsoft Office Suite * CRM experience (HubSpot, Salesforce, etc.) — preferred * Knowledge of Artificial Intelligence applications * Intermediate English proficiency * Design, monitor, and optimize CRM automations and workflows (sales pipeline, support tickets, and lead nurturing journeys); * Develop, maintain, and optimize generative AI-powered commercial chatbots; * Conduct growth-oriented business analyses to identify opportunities for revenue expansion, customer retention, LTV improvement, and conversion optimization; * Create reports and dashboards, analyze performance metrics, and deliver strategic insights to internal teams; * Ensure data and user governance, maintaining information integrity, regulatory compliance, and best practices in CRM usage; * Continuously improve tools and capabilities within the domain. 251213020220914704