Browse
···
Log in / Register
Job Summary: Afinz is seeking a professional to supervise and monitor daily operations, track performance indicators, and develop the team—with a strong focus on results and strategic vision. Key Highlights: 1. Continuous professional growth and development. 2. A culture that values people as fundamental components. 3. The opportunity to be the protagonist of your own story. Joining Afinz means becoming part of a company that is 100% committed to people—after all, growing together, side by side, is what matters most to us. That’s why we invest in everyone’s growth, believing it is essential for our continued development as a company—and, simultaneously, empowering you to become increasingly the protagonist of your own story. We see our professionals not merely as employees or resources, but as People—fundamental parts of our living ecosystem, governed by our Culture. Belonging to Afinz means having space to experience ways that unite ideas, people, and dreams. **JoinAfinz—here, our affinity runs from A to Z.** **Responsibilities and Duties** * Supervise and monitor area routines and processes. * Prepare work schedules and manage attendance and absences. * Monitor operational KPIs (productivity, queues, SLA). * Support the customer service team in executing processes. * Participate in process improvement projects. * Plan training sessions, engagement initiatives, and motivational campaigns. * Close performance results and calculate bonuses. * Develop and train the team to ensure high-quality service delivery. **Requirements and Qualifications** * Bachelor’s degree in Business Administration or related fields. * Postgraduate degree (preferred). * Intermediate proficiency in Microsoft Office. * Knowledge of banking services and products. * Experience leading teams. * Results-oriented profile with strategic vision and professional ethics. * Strong communication skills, empathy, collaboration, and agility. * Critical thinking and creativity for problem-solving. **Additional Information** **Benefits** **Providing the best work experience is one of our top priorities—check out the benefits you’ll enjoy at Afinz:** . Meal and/or Food Allowance . Transportation Allowance . Medical Assistance . Dental Assistance . Life Insurance **Also Discover:** * **Wellhub:** A wellness benefit offering access to gyms, studios, fitness apps, and personal training services. * **Box Afinz:** To welcome you in true Afinz style, we’ve specially created the Box Afinz for every new professional. Inside, you’ll find everything you need for your daily activities—and a few thoughtful extras to start off on the right foot! * **Wedding:** Getting married? Enjoy extra days off for your honeymoon—and a wedding gift voucher from Afinz! * **Birthday:** Reduced working hours on your birthday, so you can celebrate with the people you love most! * **Sesc:** We partner with Sesc, which offers diverse programming nationwide—including courses, cultural performances, holiday camps, sports activities, health services, excursions, and more—for you and your family. **Professional Development:** * **Corporate Education:** We treat education as a strategic pillar. Through internal learning programs and training initiatives, we build essential business competencies and drive each individual’s professional growth. * **Educational Incentives:** We maintain partnerships with educational institutions, providing discounts on undergraduate, postgraduate, and continuing education courses—so our professionals keep learning both inside and outside Afinz. **At our office, you’ll enjoy:** * **Nursing Room:** A dedicated space for breastfeeding. * **Relaxation Area:** An exclusive space for social interaction. * **Parking Partnerships:** Discounts on monthly or daily rates at private parking facilities near the building. Every success story begins with a **strong partnership**. That’s why Afinz exists—to inspire the daily pursuit of creative, efficient, and innovative solutions. This means that when **your goals** meet Afinz solutions, the result is constant evolution. Because it’s through this **affinity** that new ways emerge to **achieve the best—together.** Afinz is more than a bank because we refuse to be just one thing. We constantly seek new solutions—financial, technological, or even caring ones—so that, together, we can focus on what truly matters: turning your success into reality. Because those who only invest in the obvious achieve the same outcomes. Those brave enough to do things differently always go further. **Our partnership starts here—and extends as far as your dreams take you.** **Afinz—Together, we do more.**
