*HOLIDAY COVERAGE POSITION – SUPPORT ANALYST II – OSASCO/SP* Location: R. Zuma de Sá Fernandes, 360 – Pres. Altino, Osasco – SP, 06213-040 Working Hours: Monday to Friday – 8:00 AM to 5:00 PM (subject to change by the client). Contract Period: January 26, 2026 to February 16, 2026 (TEMPORARY CONTRACT) *What We’re Looking For:* Bachelor’s degree completed in the IT field. Experience: 3 years in the field. Flexibility regarding working hours. Certification: ITIL V4 or higher. Certification: MD-102 Endpoint Administrator or equivalent. *Specific Knowledge:* Basic knowledge of Linux operating systems. Advanced skills in maintenance and configuration of Microsoft Windows 7 or newer environments. Active Directory authentication technology. Office 365 and Office 2016 or newer suite. Desktop Modem: MD-100 and MD-101. Computer networks (wired and wireless), TCP/IP protocol, encryption, and wireless network security. Advanced hardware maintenance skills. Basic English for reading. *Responsibilities and Knowledge:* Providing support, installation, and configuration of new IT equipment, as well as reconfiguration of previously installed equipment. Analyzing and diagnosing incidents to resolve issues, occasionally collaborating with vendors and other professionals. Supporting installation and configuration of operating systems (MS-Windows 7/8/10/11 or their technological successors). Supporting installation and configuration of native user tools on devices (MS-Office Professional, MS-Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive). Installing standard, client-approved, and client-provided market software (antivirus agents, PDF readers, plugins, etc.). Installing specific applications or information systems, provided that procedures, manuals, and/or tutorials are supplied; vendor or developer assistance may be required when necessary. Inspecting and identifying issues in cabling systems, performing basic and occasional infrastructure network repairs—for example: crimping network cables and physically installing access “switches” into racks (without configuration or programming). Recording, tracking, monitoring progress, and resolving service requests within the contractor’s adopted ticket management system. Developing administrative procedures for implemented solutions addressing problems and incidents, including documentation and operational procedures. Identifying tasks suitable for automation and developing or proposing tools to automate them. Maintaining an up-to-date knowledge base: supporting review and updating of operational procedures (documents), researching new solutions, critically analyzing processes, and proposing improvements. *What We Offer:* Salary: BRL 2,651.48 Meal Allowance: BRL 30.00 per workday (20% PAT deduction) Transportation Benefit (optional, 6% deduction) GoGood Life Insurance SESC Membership *Does This Fit You?* Minimum Education Level: Bachelor’s Degree Desired Fields of Study: * Computer Engineering, Bachelor’s Degree * Systems Analysis and Development, Bachelor’s Degree * Information Technology, Bachelor’s Degree * Telecommunications Systems, Bachelor’s Degree