We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Though physically distant, we stay connected. We hold regular ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting pluralism. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and duties** **What we’re looking for:** * A professional experienced in Field Service to install, maintain, and provide technical support for equipment/systems; **Your day-to-day responsibilities will include:** * Providing user support via phone, remote access, or in-person visits, and logging incidents to enable analysis and resolution—escalating them to appropriate resolver groups when necessary; * Handling incidents related to operating systems, software, hardware, networks, and Microsoft Office Suite, as well as more complex technical issues involving services, security, and products; * Investigating, diagnosing, and testing solutions before contacting the requester; * Interacting with clients at all organizational levels; * Supporting end users by addressing and resolving their questions regarding support/infrastructure/systems; * Guiding users on current processes, policies, and procedures; **Requirements and qualifications** **Requirements and qualifications:** * Proficiency in Office 365 — account creation, password resets, permission group management; * Administration experience with other tools and resources such as: ADFS, Active Directory (AD), AD Connect, DNS, Windows, Firewall, Outlook, Skype for Business; * Knowledge of Windows 10/11; * Basic understanding of IT Governance frameworks (e.g., ITIL/Cobit); * Equipment formatting experience; * Ability to create, update, and document procedures and best practices, always aiming for continuous improvement; * Experience in support center operations governed by metrics and KPIs such as: SLA, SLO, FCR, TMA, TME, Abandonment Rate, and Customer Satisfaction; * Bachelor’s degree in Information Technology (completed or currently pursuing); **Preferred qualifications:** * ITIL certification; * Familiarity with ITSM tools, especially Topdesk; **Working hours:** * Monday to Friday, from 9:00 AM to 6:00 PM (one Sunday per month on-call); * Work model: 100% on-site; * Location: Osasco, São Paulo — SP. **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully assess your profile considering all your qualifications. **Additional information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth**; * **Performance evaluations** and **feedback**, aimed at continuous development of our people; * **Meal and/or food allowance**, usable for groceries and meals; * **Medical and dental insurance**, ensuring health coverage for you and your family; * **Pharmacy partnership**, offering discounts on medications; * **Childcare assistance**, according to current policy; * **Gym membership partnership**, encouraging physical activity; * **SESC partnership**, providing diverse cultural and leisure activities; * **Study partnerships**, supporting language learning, technology training, and online courses; * **Payroll-deductible loans**, with attractive interest rates + financial education program; * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more; * **Employee referral program**, with opportunities for rewards and bonuses; * **Group life insurance**; Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with our mission, exploring open positions, and joining this ever-growing team?