Technical Operations Leader

Description

Job Summary: IT professional focused on VIP customer support, administration of Microsoft 365 and Active Directory environments, microcomputer management, and project leadership, with experience in ITSM and team management. Key Highlights: 1. VIP customer support with focus on user experience 2. Administration of Microsoft 365 and Active Directory environments 3. People management and leadership in IT projects Providing support to VIP users and other bank employees, with an executive demeanor and focus on user experience; Administration of Microsoft 365 environment; Management and administration of Active Directory; Microcomputer support (hardware and software); Participation in and leadership of machine replacement and rollout projects; Control and management of IT asset inventory; Support and management of videoconferencing solutions; People management (performance monitoring, feedback, and technical guidance); Experience with ITSM tools, preferably ServiceNow; Monitoring of KPIs, SLAs, and operational governance. Preparation of monthly Books reports Minimum Education: Bachelor's Degree Languages: * English (Advanced)