Logistics Coordinator

Description

Job Summary: Logistics Coordinator responsible for ensuring efficient and integrated execution of the full order-to-cash (OTC) cycle, with emphasis on customer experience and operational excellence. Key Highlights: 1. Full order cycle management (OTC) and cross-functional focal point. 2. Customer-centric focus with balanced service level and cost management. 3. Holistic supply chain perspective and experience with FOB/CIF terms. Are you already familiar with our products? Qboa, Supercandida, and Sense Qboa are present in millions of Brazilian households. Now is your chance to join the team that drives all this efficiently and carefully! We are seeking a **Logistics Coordinator** for our CLO in Osasco. You will be responsible for ensuring efficient and integrated execution of the full order-to-cash (OTC) cycle, guaranteeing delivery timelines, quality, service levels, and costs — all while focusing on customer experience and operational excellence. If you enjoy team management, pay close attention to detail, and wish to contribute to a solid, market-recognized company, this opportunity is for you! **Key Responsibilities:** * Coordinate the full order cycle (OTC) from order release through customer delivery, ensuring compliance with agreements, quality standards, and scheduled deadlines; * Serve as the focal point between Commercial, Logistics, and Transportation departments, ensuring integration, alignment, and communication across functions; • Monitor and ensure performance indicators (KPIs) for processes such as OTIF, OTD, Fill Rate, Aging, and carrier SLAs; * Identify opportunities within order scheduling workflows, propose customer-focused solutions, implement best practices and methodologies to guarantee timeliness, efficiency, and service quality; * Maintain customer focus while balancing service level versus costs, sustaining operational excellence and goal achievement; * Possess experience serving FOB and CIF customers and managing relationships with Key Accounts, Cash & Carry, and proximity retail accounts; * Demonstrate a holistic view of the supply chain. **Requirements:** * Bachelor’s degree in Business Administration, Logistics, Engineering, or related fields. * Solid experience in Order-to-Cash (OTC) processes and order management. * Advanced knowledge of performance metrics (OTIF, OTD, Fill Rate, Aging, SLAs). * Experience serving FOB and CIF customers and managing strategic account relationships (Key Account, Cash & Carry, retail). * Ability to collaborate integrally with Commercial, Logistics, and Transportation departments. * Systemic view of the supply chain and analytical capability to propose improvements. **Preferred Qualifications:** * Experience in continuous improvement projects and implementation of Lean or similar methodologies. * Knowledge of TOTVS and logistics management tools. * Intermediate or advanced English proficiency. Interested in this opportunity? Then join the largest in Brazil! Minimum Education: Bachelor’s Degree * GROCERY BASKET DELIVERED TO YOUR HOME – PRACTICALITY AND SAVINGS FOR YOUR FAMILY * COMPREHENSIVE MEDICAL AND DENTAL ASSISTANCE FOR SPOUSE AND CHILDREN – CO\-PAYMENT * PARTNERSHIP WITH SESI * FREE DAILY BREAKFAST * ON\-SITE CAFETERIA – CO\-PAYMENT * LIFE INSURANCE * MONTHLY MEAL ALLOWANCE – GREATER BUDGET STABILITY * SHUTTLE SERVICE FROM OSASCO BUS TERMINAL TO ANHEMBI * PROFIT AND RESULTS SHARING PROGRAM \- PLR * VACCINATION CAMPAIGN * PRODUCT DISCOUNTS * TRANSPORTATION ALLOWANCE – CO\-PAYMENT