Internal B2B Sales Representative

Description

Job Summary: The professional will manage a B2B customer portfolio, providing service, negotiation, promotional offers, and strategic support to maximize sales and customer loyalty. Key Highlights: 1. Active B2B customer portfolio management 2. Focus on customer loyalty and satisfaction 3. Strategic sales support for CNPJ and B2B customers **What We Expect From You:** * Completed or ongoing undergraduate degree in administrative, commercial, engineering, architecture, or related fields. * Prior experience as a B2B Sales Representative (product knowledge is considered a plus). * Prior experience with SAP, ServiceNow, and Qlik Sense systems (considered a plus). * Intermediate Office suite proficiency. * Availability to work on weekends and holidays. * Customer satisfaction orientation. * Negotiation skills. **Typical Day-to-Day Responsibilities:** * Portfolio Management: + Proactively manage the store's customer portfolio using channels such as phone, e\-mail, and WhatsApp to understand customers and develop proposals aligned with their needs. + Foster customer loyalty through differentiated service, identifying and addressing daily, weekly, and monthly needs. + Increase purchase frequency and average cart value. * Customer Service and Negotiation: + Respond to quotations and negotiate orders received via multiple channels (e\-mail, phone, WhatsApp, and in-person visits), aiming to close sales under optimal conditions for both the customer and Leroy. + Conduct external visits to the top 20 customers in the portfolio to understand on-site requirements and strengthen relationships. * Communication and Promotion: + Communicate targeted offers to CNPJ customers, collaborating with store Commercial Managers to optimize resources and improve campaign effectiveness. + Act as a facilitator and motivator within stores, leading topics related to B2B and CNPJ sales to foster team engagement and understanding of our business. + Participate in internal meetings (morning/afternoon briefings) to present results of initiatives and sales performance. * Internal and Strategic Support: + Serve as the store's point of contact for CNPJ-related requests and for usage of the Leroy Merlin Empresas portal. + Support Project Sales Representatives in serving CNPJ customers, credit analysis, and negotiations, aiming to maximize sales and repeat business. + Contribute to aligning store teams around B2B sales objectives. * Post\-Sales and Customer Satisfaction: + Carry out post\-sales activities focused on customer satisfaction, ensuring customer needs are effectively met and resolved to promote loyalty. Apply for this position and join our journey! Wishing you good luck in your application process! Don’t forget to visit a store to learn more about what it’s like to be part of our team—see firsthand the people who deliver outstanding experiences to our customers. We champion diversity and inclusion; therefore, all positions are open to Persons with Disabilities (PwD). \#WeBuildCareers