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Job Summary: We are seeking a NOC Analyst to monitor operations, manage incidents, and ensure service continuity in payment processing. Key Highlights: 1. Opportunity to apply monitoring and problem-solving skills 2. Make a difference in technical support to customers 3. Work at the largest payment processing company in Latin America Are you a technology enthusiast looking for an opportunity to apply your monitoring and problem-solving skills? We are looking for a NOC Analyst to join our team and make a difference in technical support to our customers at the largest payment processing company in Latin America! **Responsibilities and Duties** **OCC Operations and Monitoring** * Monitor and coordinate critical Data Center operations in real time, ensuring service continuity and compliance with established SLAs. * Serve as the entry point for critical incidents, centralizing incident logging, impact assessment, and immediate escalation to technical teams and vendors. * Track operational incidents, ensuring rapid, structured, and internally aligned responses. **Incident and Crisis Management** * Handle critical incidents collaboratively with internal specialist teams and vendors. * Escalate incidents to vendor and client managers and directors when necessary to enable rapid resolution. * Ensure consolidation of information, communication of operational status to involved areas, and complete logging of incidents, guaranteeing traceability and compliance. **Backup and Continuity** * Execute and monitor daily, weekly, monthly, and annual backup routines. * Organize and maintain CSU’s backup infrastructure, including primary backup, secondary backup, voice, and data backups. * Support validation and control of backup and recovery policies. **Communication and Relationship Management** * Issue notifications via communication channels to managers regarding relevant incidents, whenever required. * Maintain clear and continuous communication with internal departments, vendors, and customers during incidents and crises. **Documentation and Reporting** * Create, update, and maintain documentation related to team-executed processes. * Develop supporting materials and operational procedures. * Complete operational reports for data consolidation and analysis. **Requirements and Qualifications** **Requirements and Qualifications:** * Bachelor's degree completed or in progress in technology-related fields or equivalent; * Experience with Zabbix and Grafana, APM; * Basic troubleshooting (Ping, Tracert, Nslookup...); * Proficiency with Microsoft Office suite; * Basic knowledge of Linux and Windows; * Availability to work afternoon shifts (06:00–15:00) in Barueri (AW), including weekend and holiday rotations. **Preferred Qualifications** * Prior experience in Data Center/NOC/OCC, Field Services (Field Support), or Helpdesk. **EXPLORE OUR OPPORTUNITIES** **What CSU Digital Does** We are a team of over 4,000 people building innovative, technology-driven solutions for payment processing, customer experience, and customer loyalty and engagement. Since 1992, we have integrated and connected financial institutions, retailers, service providers, and consumers across Brazil. As pioneers, we consistently launch products and solutions that transform and simplify the daily lives of thousands of people. **Solutions Portfolio** **** **Building Your Career Here** Pioneering spirit and innovation drive us to seek creative and differentiated solutions. We value meritocracy and recognize talent, offering professional development and growth opportunities to our employees. For us, ethics is a fundamental principle, enabling us to build strong, lasting relationships with our stakeholders. We believe commitment focused on sustainable results—and customer and employee satisfaction—is the key to success. **Our Greatest Pride** Watching our employees grow and develop alongside CSU fills us with pride. Each success story, evolution, and overcoming challenge demonstrates how the dedication of our professionals—combined with partnership with the company—can transform lives, businesses, and society.
