Senior Billing Analyst

Description

Job Summary: Join Arklok, Brazil's leading Full IT Outsourcing provider, as a Senior Billing Analyst, focused on growth and innovation. Key Highlights: 1. Handle complex billing and critical cases 2. Lead systemic and process continuous improvement initiatives 3. Suggest and support the technical development of the team Join our Arklok team! If you are passionate about growth and innovation, we warmly welcome you to Arklok — Brazil’s reference in Full IT Outsourcing! ARKLOK respects and actively promotes diversity, recognizing that each person is unique and individually contributes to our strength. We are committed to hiring, inclusion, and unconditional respect for all individuals — especially women, Black people, LGBTQIAPN+, refugees, immigrants, and people with disabilities. If you are driven by growth, constantly seek new learning opportunities, and love working with people, hold on: we have an open position for a Senior Billing Analyst. This is your chance to soar higher and advance your career! Enjoyed reading so far?! Then apply now and don’t waste time! **Responsibilities and Duties** **As a Senior Billing Analyst, you will focus on:** * Handling complex billing, exceptions, and critical cases; * Managing a client portfolio of medium-to-high complexity, primarily targeting A2 and A1 segments; * Managing up to 130 clients; * Leading systemic and process continuous improvement initiatives; * Acting as the technical interface with Tax, Accounting, and IT departments; * Suggesting and supporting the technical development of the team; * Supporting internal and external audits. **Requirements and Qualifications** ### **What We Expect From You** * Completed undergraduate degree in Administration, Accounting, Economics, or related fields; * Solid tax knowledge applied to billing; * Proficiency in ERP systems and tax/accounting rules; * Advanced Excel skills. ### **Success Indicators** * Reduction of systemic errors; * Automation of departmental processes; * Implementation of structural improvements; * Technical advancement of junior analysts. **Additional Information** * **Work Location:** Alphaville/SP * **Working Hours:** Monday to Thursday, 08:00–18:00; Friday, 08:00–17:00 * **Employment Type:** CLT / On-site **What We Offer:** Meal allowance Food allowance Transportation allowance or mobility assistance Health insurance Life insurance Dental plan Profit-sharing program (PLR) Birthday day off Total Pass **We are Arklok — Real Outsourcing.** **One of Brazil’s largest Full IT Outsourcing companies.** **Laptops | Desktops | Monitors | Mobile Devices** With over **15 years of experience**, we deliver comprehensive technology solutions and IT equipment leasing services. Our mission is to facilitate access to technology and innovation through flexible and sustainable solutions, enhancing productivity, efficiency, and growth for our clients. More than just leasing equipment, we deliver strategic partnerships that drive tangible results. Driven by our vision to become a reference in Technology-as-a-Service solutions, we aim to transform how companies use technology — offering differentiated experiences and building trusted relationships. We are guided by our core values: responsibility, respect, customer focus, and agility — principles that strengthen our culture, uphold the quality of every delivery, and reflect our commitment to excellence. We operate from our headquarters in São Paulo, a 4,000 m² distribution center, a dedicated fleet ensuring agile and secure logistics, and an in-house lab specialized in equipment maintenance, repair, customization, and sanitization — guaranteeing quality and efficiency at every stage. Arklok is much more than a service provider. We are a strategic partner and a Trusted Partner Advisor, committed to supporting public and private enterprises across Brazil in pursuing innovation, cost reduction, and sustainable performance. **www.arklok.com.br** **\#Arklok \#Brazil \#B2B \#Technology \#Innovation \#Outsourcing**