Description
Job Summary:
The professional will be responsible for telephone support, process mapping, ERP module configuration, and remote access for system configurations.
Key Highlights:
1. Support for end users and ERP system managers
2. Process mapping and identification
3. Experience in supporting retail management systems
Your responsibilities will include:
\- Providing telephone support to end users and commercial ERP system managers;
\- Mapping and identifying business processes;
\- Configuring system modules according to mapped processes;
\- Remotely accessing the client's environment for configurations, parameterizations, resolving queries, and guiding procedures;
\- Recording incidents and evidence.
Requirements:
\- Experience in supporting and providing assistance to users and managers of retail management systems.
\- Knowledge of networking and hardware.
\- Strong communication and teaching skills.
\- Proficiency in Portuguese language and writing.
Minimum Education: Bachelor's Degree
* Health Insurance
* Transportation Allowance
* Meal Voucher