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Job Summary: Join us at the heart of a multinational corporation's infrastructure, organizing racks and cables while ensuring operational excellence in a state-of-the-art data center. Key Highlights: 1. Central role in the IT infrastructure of a multinational corporation 2. Work with cutting-edge technology in certified data centers 3. Opportunity to learn in a world-class Data Center Do you enjoy seeing racks neatly organized and cables perfectly arranged? Do you want to work at the core of a multinational corporation's infrastructure? Then this position is for you! At HostDime Brazil, cutting-edge technology and human talent go hand in hand to transform businesses and build the digital future. With over 18 years of presence in Brazil, we provide certified and robust infrastructure to support critical IT operations, with strategically located data centers in São Paulo (SP) and João Pessoa (PB) — recognized as the best Tier III data center in Northeast Brazil and the most certified in Latin America. **Your day-to-day responsibilities:** * **Active Monitoring:** Monitor portals and ticket queues to ensure strict adherence to SLAs; * **Physical Infrastructure:** Assemble, disassemble, and relocate equipment in racks, and perform structured cabling (UTP and Fiber Optic); * **Technical Support:** Perform initial hardware configurations and replace components whenever necessary; * **Customer Support:** Accompany colocation customers during visits and provide basic support via official channels; * **Care and Organization:** Conduct technical cleaning of controlled environments and maintain inventory movement tracking; * **Documentation:** Record all activities and maintenance performed, ensuring operational traceability. **What we are looking for in you:** * **Hard Skills:** Knowledge of server/computer assembly and maintenance, understanding of networking concepts (TCP/IP, DNS, DHCP), and proficiency in physical equipment installation. * **Soft Skills:** Extreme attention to detail, organizational ability to handle simultaneous tasks, proactivity, and resilience to operate effectively in high-pressure environments. * **Profile:** Someone with completed high school education and a genuine desire to learn about the daily operations of a world-class Data Center. **Preferred Qualifications (Nice-to-Haves):** * Prior experience in technical support or network infrastructure; * Familiarity with ticketing tools and monitoring systems; * Knowledge of operating systems. **Benefits We Offer:** * Meal Allowance; * Commuter Pass or Mobility Allowance; * Health and Dental Insurance; * Life Insurance; * Birthday Day Off; * Incentives for Culture, Health, and Education. Are you ready to achieve **100% Uptime with us**? Apply now!
