Junior Customer Service Analyst

Description

Job Summary: The Junior Customer Service Analyst will provide friendly and efficient service, seeking to resolve issues, deliver support, and provide accurate information to customers, conducting both proactive and reactive customer interactions, technical support, and negotiations. Key Highlights: 1. Friendly and efficient customer service 2. Technical support and customer negotiations 3. Opportunity to delight customers The Junior Customer Service Analyst will be responsible for delivering friendly and efficient service, seeking to resolve issues, deliver support, and provide accurate information to our customers. Will be responsible for conducting proactive and reactive customer interactions, technical support, and negotiations. Prerequisites: * Proven prior experience in support services, customer service centers (SAC), customer service (CS) experience, and customer delight experience is a plus. * Completed high school education Basic Excel knowledge. Strong communication, negotiation, and writing skills. **Prerequisites:** * Proven prior experience in customer service * Completed high school education * Basic Excel knowledge **Skills:** * Strong communication, negotiation, and writing skills What are we offering for this position? **Compensation:** R$ 2.284,15 **Benefits:** Transportation allowance (VT) Meal allowance (VR) (R$45.00\) per day Birthday Day Off Wellhub Partnerships with educational institutions Health insurance (Bradesco) Dental insurance Life insurance Childcare allowance Employment type: Full-time, CLT permanent contract Payment: R$2.284,15 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Life insurance * Food allowance * Meal allowance * Transportation allowance Work location: Hybrid remote work for Alphaville, SP