Senior Support Analyst

Description

Job Summary: We are seeking an engaged and passionate Senior Support Analyst who is committed to making a difference, working with innovative solutions and professional growth. Key Highlights: 1. Focus on innovative solutions 2. Engaged and passionate team 3. Opportunity for growth **We have an incredible opportunity for a SENIOR SUPPORT ANALYST \- São Paulo** Positivo S\+ is a technology company focused on innovative solutions across various sectors. We seek a team of engaged and passionate professionals committed to making a difference. **If you, like us, believe you can make a difference, join our team and grow with us!** **Main Responsibilities**: * Machine formatting; installation and uninstallation of applications (including Microsoft Office); email configuration; file backup; hardware replacement (battery, motherboard, flat cable, monitor, etc.) * Incident registration and support via Jira * User support for requests and projects **Mandatory Requirements**: * Experience in hardware and software * Completed high school education * Undergraduate studies in IT or related fields **Preferred Qualifications**: * Knowledge of ITIL methodology **Employment Type: CLT \+ Benefits**: * Business hours: Monday to Friday, from 9:00 AM to 6:00 PM. * Medical and dental plans. * Life insurance. * Meal Allowance/Food Voucher. * Transportation Voucher. * Discount Club. * Access to Wellhub (gyms) and Mente Tranquila. * Discounts on Positivo products. * University partnership. * And much more. **If you identify with this position and want to grow alongside Positivo S\+, apply now and join our team!** Minimum Education Level: High School (Secondary Education)