Job Summary: A psychiatric hospital seeks a Customer Service Representative to provide support to patients and their families, with an emphasis on welcoming, active listening, and resolution of mental health-related requests. Key Highlights: 1. Multichannel customer service (phone, email, WhatsApp, and in-person) 2. Mediation of conflicts in sensitive mental health situations 3. Focus on welcoming, active listening, and resolution of requests The psychiatric hospital seeks a Customer Service Representative in Itapecerica da Serra (Valo Velho). **Responsibilities:** Provide support to patients and their families in a healthcare setting, focusing on welcoming, active listening, and resolution of requests. Deliver multichannel service (phone, email, WhatsApp, and in-person). Record, classify, and track inquiries. Draft formal responses using appropriate language and precision. Interface with clinical and administrative departments. Manage deadlines and ensure comprehensive follow-ups. Operate platforms such as Customer Service/Ombudsman, Reclame Aqui, and Google Business. Generate reports, performance indicators, and data analysis. Conduct satisfaction surveys and support patient experience initiatives. Mediate conflicts, particularly in sensitive mental health situations. Previous experience as a Customer Service Analyst, Telemarketing Operator, Relationship Assistant, or Customer Support Agent may indicate alignment with some responsibilities of this role. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Thursday, from 08:00 to 18:00\. Friday, from 08:00 to 17:00\.
João Silva
Indeed · HR
João Silva
Indeed · HR
