Perform technical support activities, including diagnosis, repair, part replacement, and maintenance of products operated by the company within its area of operation, using the knowledge, systems, and tools provided by the organization, with the objective of promptly restoring service and achieving the required service level. **Responsibilities and Duties** **Tactical/Operational**: Carry out support tasks assigned via ticket management systems and the back-office team, using the knowledge and tools provided by the company to restore service during the first visit, avoiding recurrence to ensure quality and achievement of agreed service levels. **Technical Diagnosis and Part Replacement**: Identify root causes of failures using technical knowledge and tools provided by the company; replace necessary parts to restore service promptly and meet customer needs. **Activation**: Participate in the activation process for new services, inspecting installation quality, enabling equipment, performing tests, and taking actions to ensure proper functionality of the product, infrastructure, and other devices comprising the site. **Maintenance**: After service activation, perform maintenance, conservation, and repair of associated equipment and infrastructure through diagnosis, fault removal, replenishment of consumables, and replacement of consumable items. Conduct tests to ensure correct operation of maintained components. Repair or replace defective intra- and extracabinet components identified through technical expertise. **Inspection, Conservation, and Cleaning**: Inspect, clean, and maintain equipment and other devices comprising the site in good condition. Report requirements for repainting, component replacement, signage, and other elements whose maintenance cannot be performed directly. **Installation and Testing of Security Devices**: Perform periodic and functional tests on security devices included in the product. When required, install new security devices according to specific instructions from the competent department. **Handling of Consumables and Components**: Request consumables and components from inventory as needed; safeguard their packaging and integrity; perform required replacements; return damaged components to inventory; ensure accurate recording of receipt and return conditions. **Activity Logging**: Record entry and exit times, as well as all activities performed throughout the workday. **Continuous Improvement**: Contribute suggestions and ideas to improve processes and equipment included in the company’s service portfolio, and identify potential business opportunities within your area of operation. **Asset Stewardship**: Safeguard company assets entrusted to you, ensuring appropriate conservation and maintenance. Report any incidents that may result in loss or damage of such assets to the responsible departments. Supervise third-party service providers to protect company assets and ensure activity effectiveness and appropriateness. **Training and Meetings**: Attend training sessions and capacity-building activities offered by the company. Participate in team meetings. **Mentoring**: Support and develop new colleagues by sharing acquired knowledge, as well as company-mandated standards and practices, to enable new employees to fully perform their roles. **Requirements and Qualifications** **Education**: Completed technical education in Information Technology, Electronics, Electrotechnics, Mechatronics, or equivalent fields. **Training/Certifications**: Field technical maintenance experience is desirable; Class B driver’s license is mandatory. **Knowledge**: Test instruments, ticket management systems, computer networks. **Competencies**: Responsiveness, autonomy, initiative, resilience, analytical ability, and interpersonal skills. **Additional Information** Guided by the purpose of “Simplifying the present and making the future accessible to all,” Tecban enhances daily life for millions of people and delivers efficiency to financial institutions and retail businesses through a secure and convenient ecosystem of physical and digital solutions. It manages the world’s largest independent self-service banking network—Banco24Horas—available to over 160 million Brazilians. At this new stage of its business, Tecban positions itself as more than a supplier to multiple economic sectors—it is a strategic partner in self-service management and outsourcing, always backed by extensive infrastructure, technology, and security. Additionally, it offers two specialized verticals: Connectivity, delivering 4G/5G and SD-WAN link solutions to provide customers with high availability and efficient nationwide connectivity—ensuring no business opportunities are lost—and Cash, providing comprehensive cash security solutions, including Smart Safes, cash logistics, and cash processing, contributing to optimizing Brazil’s circulating currency, supported by a fleet of over 600 vehicles and more than 20 operational bases spread across all regions of the country. With robust technological infrastructure and innovation expertise, Tecban also provides a fully operational Open Finance-as-a-Service platform—the first of its kind in Brazil—enabling autonomous and secure management of financial solutions beyond regulatory compliance. Furthermore, Tecban actively contributes to the development of the tokenized economy, supporting significant advancements. To learn more, visit Tecban’s website or follow our social media channels. More than close—present.