Job Summary: An IT professional passionate about technology and innovation to provide Level 1 and 2 technical support, resolve issues, and interact with users and vendors. Key Highlights: 1. Work with major companies and explore new technologies 2. Access to ongoing training and development programs 3. Join a team passionate about innovation About Computécnica Computécnica is a technology-driven company with over 40 years of market experience. We are Microsoft partners and ISO 9001 certified, ensuring quality and excellence in serving our clients. Here, you will have access to continuous training and development programs to stay up-to-date with the latest technologies and trends. If you enjoy challenges, want to work with major companies, explore new technologies, and join a team passionate about innovation, Computécnica is the place for you! Requirements:* **Brazilian National Driver's License Category B;** * Experience handling Level 1 and Level 2 service tickets; * Knowledge of Windows operating system, Office 365 suite, Teams, OneDrive, and SharePoint; * Knowledge of LAN and wireless networks for troubleshooting; * Knowledge of Fortinet VPN and Proxy, and Netskope ZTNA VPN for troubleshooting; * Knowledge of access control devices such as time clocks and turnstiles; * Knowledge of video conferencing equipment compatible with Microsoft Teams (Polycom, Logitech); * Knowledge of data collection devices running Android and Windows CE; * Knowledge of desktop virtualization technology; * Basic knowledge of thermal, ID card, and laser printers; * Alignment with business areas and the IT team to resolve issues; * Prior experience in IT within the industrial sector is desirable; * Completed or ongoing higher education or technical degree is desirable. **Fully on-site role in Alumínio/SP, from 7:00 AM to 4:00 PM** **Responsibilities:** * Provide users with guidance on technical and operational IT questions; * Support issues related to hardware (laptops/desktops), Windows OS, Office 365 suite, LAN/Wireless connectivity, Proxy, VPN, data collectors (Android / Windows CE), access controls (time clocks / access control systems), and perform root cause analysis when necessary; * Interface with IT vendors when required to resolve technical issues; * Interface with the entire IT team; * Serve as the primary IT focal point within the assigned business area, providing support, issue resolution, and technical design for new IT requests and problems; * Replace desktops/laptops upon request or necessity, assisting users with configuration, data backup, installation of additional software, printer mapping, and peripheral setup; * Handle and resolve Level 1 and Level 2 service tickets; * Monitor the lifecycle of Level 1 and Level 2 tickets; * Analyze, monitor, and resolve assigned tickets; * Ensure full functionality of the client’s IT environment; * Perform proactive checklists for environments such as video conferencing rooms and other assigned tasks; * Implement information security actions, including antivirus validation and Windows security updates, among others; * Conduct inventories and update computer and device records in the Asset Management platform; * Resolve tickets remotely or on-site, as required; * Update the knowledge base whenever procedures require revision; * Align activities with business areas when necessary. Benefits **What We Offer** Commuter transportation ️ On-site meal allowance Medical assistance – Porto Seguro, partnered with Mediservice (covers Bradesco health plan) Dental assistance – OdontoPrev Life insurance – Porto Seguro ️ Total Pass Employee referral bonus program Access to modern tools and technologies Partner discounts – universities, language courses, gyms, and incentives for certifications and training
João Silva
Indeed · HR
João Silva
Indeed · HR
