**Description:** Bachelor’s degree in Computer Science, Information Systems, or related fields. Previous experience in system support or similar areas. Knowledge of ITIL or service management-related certifications. Knowledge of relational databases (SQL Server, Oracle, MySQL). Experience with monitoring and ticket management tools (e.g., ServiceNow, Jira). Programming knowledge (e.g., Java, .NET) for code and log analysis. Analytical ability and problem-solving skills. Strong communication skills and a collaborative mindset. **Preferred Qualifications:** Experience with cloud environments (Azure). Experience in medium- to large-sized companies or critical projects. Intermediate or advanced English proficiency. Monitor system operations, identifying and resolving failures and instabilities. Handle second-level incident tickets, analyzing and resolving incidents and problems. Execute correction, adjustment, and improvement processes for systems. Document procedures, solutions, and best practices for the team. Collaborate with development, infrastructure, and business teams to ensure prompt resolution of requests. Prepare performance indicator reports and monitor service-level agreement (SLA) compliance. Provide technical leadership to the development team responsible for system support, guiding team members and removing technical impediments. 2512170202551654326