Description
Job Summary:
We are seeking a professional to work in operational planning, with experience in customer service and team management, focusing on metrics and analysis.
Key Highlights:
1. Experience in operational planning and team management
2. Knowledge of metrics, KPIs, and BI tools
3. Hands-on experience in active and reactive customer service operations
**Requirements:**
* Completed or near-completion of a Bachelor's degree (preferably in Administration, Engineering, Management, or related fields)
* Proven experience in operational planning
* Hands-on experience in active and reactive customer service operations
* Knowledge of metrics, KPIs, and analytical tools
* Proficiency in Excel and BI tools (SQL, Power BI, etc.)
* Experience in team management and coordination routines
**Additional Information:**
* Availability for on-site work;
* CLT \- Permanent position
Minimum Education Level: High School