Mid-level Technical Support Analyst - NOC

Description

**Do you know Tempo?** We are a company located in Barueri\-SP, with over 30 years of history, and a leader in Assistance and Convenience services. We serve the entire Brazil and have as clients some of the largest insurance companies, automakers, banks, financial institutions, and retailers in the country. Our purpose is to bring more peace of mind to people's daily lives. To achieve this, we count on a network of over 22,000 partners, ready to assist anytime, anywhere, with quality and a human touch. Today, we have 24 million registered users, and just last year, we provided over 3 million services. We want to always be close by, helping people go further! In Assistance, we handle emergencies involving vehicles, homes, businesses, and even health, pets, and well\-being. In Convenience, we have MMS – Muito Mais Serviços, which handles furniture assembly, installations, repairs, and maintenance. We operate under B2B and B2B2C models, and our main investors are the funds Carlyle/SPX Capital and Swiss Re. **Ready for a challenge that truly makes a difference?** We are looking for **Mid-level Technical Support Analysts** with an analytical and proactive profile to monitor and support critical IT environments. **What you will do on a daily basis:** * Real-time monitoring of servers, networks, systems, and essential services, ensuring high availability; * Identification of faults and anomalies through tools such as Zabbix, with rapid response to alerts; * Registration, categorization, and prioritization of incidents according to impact and severity; * Escalation to responsible teams (support, infrastructure, information security) following internal procedures; * Continuous ticket updates and report preparation to maintain history and support future analysis. **Let’s move forward—understand what we expect from you:** * Pursuing a Bachelor's degree in Information Systems, Systems Analysis and Development, Information Security, Networks, Computer Science, Computer Engineering, or related fields; * Experience in real-time monitoring of servers, networks, and systems using Zabbix; * Proactive, organized profile, with strong communication skills and focus on results. **Work Model and Schedule: On-site \- 06:00 to 18:00 l 18:00 to 06:00 \- Shift: 12x36** Job type: Full-time CLT Pay: R$3\.300,00 \- R$3\.337,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Childcare assistance * Commercial partnerships and discounts * Free parking * Profit sharing * Life insurance * Meal allowance * Food allowance * Transportation voucher Education: * Pursuing or incomplete Bachelor's degree (Mandatory) Experience: * Real-time monitoring of servers, networks, and systems. (Mandatory)