The Monitoring Analyst will be responsible for continuously monitoring Claranet’s Private Cloud services. This professional will identify issues, analyze performance, and implement solutions to ensure the availability and efficiency of private cloud services. **Responsibilities and duties** * Monitor Private Cloud services in real time, identifying and resolving performance and availability issues. * Analyze monitoring data to identify trends and opportunities for improving Private Cloud services. * Collaborate with IT and engineering teams to implement solutions that enhance the efficiency and security of private cloud services. * Participate in defining and implementing monitoring policies and procedures, ensuring alignment with industry best practices and regulatory requirements. * Provide technical support and guidance to internal teams on using Private Cloud monitoring tools. * Develop and maintain Private Cloud service performance reports, delivering clear and actionable insights to stakeholders. * Stay up to date with the latest trends and best practices in Private Cloud monitoring, applying this knowledge to improve Claranet’s operations. * Conduct load and stress testing to evaluate the capacity and resilience of private cloud services. * Participate in incident response, collaborating with security and IT teams to mitigate impact and restore service normality. * Ensure all Private Cloud monitoring activities comply with Claranet’s internal policies and regulatory requirements. **Requirements and qualifications** * Education: Currently pursuing a bachelor’s degree in Information Technology, Computer Engineering, or related fields. * Certifications: Not mandatory, but desirable in areas related to Cloud Computing and system monitoring. * Training: Experience in courses covering system monitoring, networking, and technical support for Private Cloud environments. * Language proficiency: Basic English. * Specific skills: Support for Private Cloud service monitoring, basic performance analysis, incident documentation. **Additional information** * Breakfast with bread and fruit * Hybrid work model * Salary advance * Health insurance * Dental insurance * Life insurance * Childcare allowance * Food allowance * Meal voucher * Profit-sharing program (PLR) * Transportation voucher * Payroll-deductible loan * Partnerships with English schools, universities, pet care assistance, and other benefits At **Claranet**, innovation is in our DNA. We are a multinational company present in 11 countries, with over 4,000 specialists and more than 10,000 clients worldwide. Focusing on **Cloud**, **Cybersecurity**, **Data & AI**, **Modern Workplace**, and **Application Modernization**, we support enterprises throughout their digital transformation journey with cutting-edge technology, high performance, and 24x7 security. In Brazil, we are expanding and seeking talents eager to grow with us. If you enjoy challenges, continuous learning, and want to shape the future of technology, this is where you belong. **Explore our job openings and evolve with Claranet.**