Description: * Education level: Currently pursuing a degree in Information Technology, Computer Engineering, or related fields. * Certifications: Not mandatory, but desirable in areas related to Cloud Computing and system monitoring. * Courses: Experience in courses on system monitoring, networking, and technical support for private cloud environments. * Language proficiency: Basic English. * Specific skills: Supporting the monitoring of Private Cloud services, basic performance analysis, incident documentation. * Monitor Private Cloud services in real time, identifying and resolving performance and availability issues. * Analyze monitoring data to identify trends and opportunities for improvement in Private Cloud services. * Collaborate with IT and engineering teams to implement solutions that enhance the efficiency and security of private cloud services. * Participate in defining and implementing monitoring policies and procedures, ensuring alignment with industry best practices and regulations. * Provide technical support and guidance to internal teams on using Private Cloud monitoring tools. * Develop and maintain performance reports for Private Cloud services, delivering clear and actionable information to stakeholders. * Stay up to date with the latest trends and best practices in Private Cloud monitoring, applying this knowledge to improve Claranet’s operations. * Conduct load and stress testing to evaluate the capacity and resilience of private cloud services. * Participate in incident response, collaborating with security and IT teams to mitigate impacts and restore service normality. * Ensure all Private Cloud monitoring activities comply with Claranet’s internal policies and regulatory requirements. 2512180202551856706