Description
Job Summary:
Providing customer service across multiple communication channels, recording interactions to foster customer loyalty and update information.
Key Highlights:
1. Multi-channel customer service
2. Recording interactions for history and follow-up
3. Familiarity with communication tools
100% remote work
Temporary position with potential for permanent hiring (maternity leave coverage)
Assisting customers via Phone, Email, and WhatsApp regarding product information, inquiries, or details, ensuring necessary clarifications and support; generating records of all interactions in the system (TOTVS) related to history, orders, quotations, tenders, estimates, registration, billing, tracking, and process monitoring reports to enhance customer loyalty and maintain updated information. Proficiency in Microsoft Office Suite required.
Customer service experience required.
Familiarity with communication channels such as WhatsApp, Outlook, and Microsoft Teams.
Minimum Education: Elementary School (1st level)
Desired Education: Elementary School (1st level)
* Meal Voucher
* Food Voucher
* Transportation Allowance