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Customer Service Representative

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Providing customer service across multiple communication channels, recording interactions to foster customer loyalty and update information. Key Highlights: 1. Multi-channel customer service 2. Recording interactions for history and follow-up 3. Familiarity with communication tools 100% remote work Temporary position with potential for permanent hiring (maternity leave coverage) Assisting customers via Phone, Email, and WhatsApp regarding product information, inquiries, or details, ensuring necessary clarifications and support; generating records of all interactions in the system (TOTVS) related to history, orders, quotations, tenders, estimates, registration, billing, tracking, and process monitoring reports to enhance customer loyalty and maintain updated information. Proficiency in Microsoft Office Suite required. Customer service experience required. Familiarity with communication channels such as WhatsApp, Outlook, and Microsoft Teams. Minimum Education: Elementary School (1st level) Desired Education: Elementary School (1st level) * Meal Voucher * Food Voucher * Transportation Allowance

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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