Commercial Analyst I

Description

Job Summary: We are seeking a professional to manage customer relationships from pre-sale to post-sale, focusing on retention, satisfaction, and continuous improvement, acting proactively and with an analytical mindset. Key Highlights: 1. Manage the customer relationship lifecycle with excellence 2. Apply persuasion and assertive communication for negotiations 3. Develop and monitor commercial performance indicators At Auto Avaliar, we are always looking for new talents to join our team, which gathers daily with a single purpose: delivering the best solutions to our customers. If you want to build a successful career in a company experiencing constant growth, then this is the place for you! **Responsibilities and Duties** * Manage and maintain the CRM with excellence, recording the entire customer relationship lifecycle—from pre-sale to post-sale—ensuring accurate historical records and strategic data. * Apply persuasive power and assertive communication to conduct negotiations and deliver consultative service, focusing on customer retention and satisfaction. * Take ownership of the post-sale process, monitoring deliveries, resolving pending issues, and promoting a positive, ongoing customer experience. * Challenge the status quo, constantly seeking opportunities to improve service, processes, and outcomes—with critical thinking and a focus on excellence. * Demonstrate high proactivity and autonomy—anticipating customer needs, responding swiftly to problems, and ensuring agile responses. * Adopt an analytical mindset, interpreting data, customer behavior, and satisfaction metrics to generate action plans and commercial opportunities. * Maintain an ethical, empathetic, and respectful attitude, serving as a relationship reference and building trust with both customers and teammates. * Develop and monitor commercial and post-sale performance indicators, proposing adjustments and improvements based on real data and executive leadership goals. * Demonstrate emotional balance under pressure, aggressive targets, or conflict situations—maintaining focus, composure, and a positive attitude. * Bridge departments such as sales, operations, and support to ensure customers enjoy a seamless, effective journey with perceived value at every stage. **Requirements and Qualifications** * Completed undergraduate degree; * Proficiency in Microsoft Office (especially Excel and PowerPoint); * Commercial profile; * Strong interpersonal skills and good communication; * Analytical and organizational capabilities; **Additional Information** * Amil Health Insurance; * Porto Dental Insurance; * Meal Allowance and/or Food Allowance; ; * Porto Life Insurance; * Total Pass; * Option for Creditas or Itaú Loan; * Childcare Assistance. When it comes to innovation, people matter most. That’s why we’ve assembled a team with diverse backgrounds—across industries, cultures, and professional training—united by one common goal: creating what truly makes a difference in companies, people, and businesses. We are strategists, developers, architects, economists, data artists, and human-driven professionals with deep contextual understanding and combined competencies to solve the most complex challenges faced by living organizations involving Bites, Bytes, Mobility, Cars, Experience, and Brand. We are technological! We are automotive! WE ARE AUTOTECHERS! \#VemPraAutoAvaliar