Job Summary: The professional will monitor logistics trips, record incidents, communicate with customers and carriers, ensure system tracking, and prepare performance reports. Key Highlights: 1. Logistics trip monitoring and management 2. Strategic communication with customers and carriers 3. Preparation of performance reports and indicators * Monitor logistics operation vehicle trips, identifying delays, issues, or deviations from standard procedures. * Record all incidents and irregularities encountered during trips in the system. * Maintain contact with customers, carriers, and pickup/delivery points to inform them about delays, early arrivals, breakdowns, or any impact on scheduling. * Ensure all trips are properly tracked in the system. * Submit preventive monitoring requests (SMP) to track vehicle location and messages in real time. * Participate in meetings with coordination and supervision teams to align processes with customer requirements. * Organize and hand over operational information to the next shift, ensuring work continuity. * Prepare reports and dashboards containing operational performance indicators. * Develop and update internal manuals and procedures. * Conduct internal audits to identify process failures. * Monitor and ensure correction of non-conformities. * Deliver training and refresher courses for Advanced Post teams, as needed. * Control and monitor operational risks (PGRs and DDRs). * Support planning and management of performance indicators. * Assist in analyzing incident and non-conformity reports. * Ensure proper access control to systems, preventing password sharing. Requirements: * Completed high school education; * Proficiency in spreadsheets; * Basic knowledge of domestic logistics and cargo transportation; * Availability to work on a 5x2 schedule — from 8:00 AM to 6:00 PM. Minimum Education Level: High School (Secondary Education) * Health Insurance * Meal Allowance * Wellhub * Dental Plan * Life Insurance * Transportation Allowance * University Partnership Program
João Silva
Indeed · HR
João Silva
Indeed · HR
