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Technical Customer Service Specialist - GUAXUPÉ - MG64969594909186120
Indeed
Technical Customer Service Specialist - GUAXUPÉ - MG
**VP of Engineering and Customer Services Directorate:** **Customer Services;** **Work Location: Guaxupé \- MG.** To provide our customers with an enhanced experience with our services, we have the Engineering and Customer Services team. The Engineering team’s mission is to explore new technologies, plan the telecom network, and drive technological expansion of our products and network. The Customer Services team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV network lines for both B2B and B2C customers. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** * Work within teams implementing external optical fiber networks (SITES / FTTA / FTTH) to deliver high-quality infrastructure, ensuring proper completion and resulting in optimal fiber-optic network performance; * Install and repair fiber-optic cables in residential and commercial buildings, as well as external networks; * Conduct tests and measurements to ensure installation quality; * Diagnose and repair issues in fiber-optic systems; * Maintain detailed records of performed activities; * Manage third-party contractors; * Collaborate with the team to ensure timely project completion. **Requirements and Qualifications** * Completed High School education; * **Valid Driver’s License \- Category B;** * Strong communication skills and ability to work effectively in a team; * Certifications in telecommunications will be considered an advantage; * Demonstrated discipline and proactive attitude in day-to-day activities. **Behavioral Competencies:** * Good interpersonal relationships; * Team spirit; * Committed to delivering results; * Communicative and innovative; * Planner and executor; * Digitally savvy; * Dynamic; * Quality-focused; * Skilled at handling cables, ladders, and other equipment. **Additional Information** Here’s what we offer you: Choose the ideal benefit for you and your dependents via a digital platform featuring multiple categories: Gym memberships, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; Corporate mobile phone. Yes — a brand-new smartphone for you! · Unlimited voice and data plan! Yes — unlimited! On Vivo’s best mobile network, even faster with 5G! An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; Eligibility for annual Bonus or PPR (Profit Sharing Plan); Plan your future through our Private Pension Plan; Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; Work in an environment that respects your personality, personal style, individuality — where you can truly be yourself. \#VemdeVocê Enjoy a day off (Day off) to celebrate your birthday; Participate in one of the largest corporate volunteer programs to help transform the world; Access our Educational Development Program offering partnerships with educational institutions at discounted rates; certifications and online courses. Accelerate your career through our Internal Recruitment Program — in Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira Benefit from a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Our employees have access to nutritionist consultations, psychologists, social workers, telemedicine, and much more! \#VemPraVivo We are a company within the Telefônica Group, Brazil’s telecommunications leader. We operate with the purpose of **Digitalizing to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We strive to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, aiming to connect with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage reflecting the society in which we live. We maintain a robust internal program built upon pillars of Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and Age 50\+ to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet, mobile and landline telephony, and pay-TV access points.** A benchmark in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market’s largest selection of HD pay-TV channels and countless online applications. To provide our customers with an enhanced experience with our services, we have the Engineering and Customer Services team. The Engineering team’s mission is to explore new technologies, plan Vivo’s network, and drive technological expansion of our products and network. The Customer Services team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV network lines for both B2B and B2C customers. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. We believe the path to delivering the best customer experience begins with an excellent employee experience. **\#VemPraVivo**
Praça Cel. Agostinho Junqueira, 67 - Região Urbana Homogênea XV, Poços de Caldas - MG, 37701-017, Brazil
Negotiable Salary
Thematic Axis Coordinator – São João Mais Saber Program64878117519107121
Indeed
Thematic Axis Coordinator – São João Mais Saber Program
Description: * Completed undergraduate degree in Pedagogy or related fields; * Specialization is an advantage. In this position, you will be responsible for: * Providing technical and pedagogical coordination of Workshop Monitors, ensuring implementation of activities within thematic axes; * Conducting periodic visits to schools participating in the program to observe, guide, and monitor workshop execution; * Collaborating on the development and review of workshop planning documents, ensuring pedagogical coherence with the Program’s objectives; * Preparing monthly technical reports and submitting them to the Department of Education; * Organizing training sessions and ongoing guidance for monitors, ensuring alignment with the work plan. 2512210202551931505
Prç. da Catedral, 7 - Centro, São João da Boa Vista - SP, 13870-120, Brazil
Negotiable Salary
Female Optical Fiber Technician - São João da Boa Vista64295585602691122
Indeed
Female Optical Fiber Technician - São João da Boa Vista
**VP:** Engineering and Customer Services **Directorate:** Interior SP Customer Services **Work Location:** São João da Boa Vista To ensure our customers have the best possible experience with our services, we have the Engineering and Customer Services team. The Engineering team is responsible for researching new technologies, planning Telefônica's network, and driving technological expansion of our products and infrastructure. The Customer Services team ensures fast, high-quality repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company's technological evolution, increasing network capacity. Want to join this team? **Then come join us!** **Responsibilities and duties** * On-site monitoring of field service interventions with maintenance providers on Vivo's optical networks, ensuring quick, high-quality service with minimal customer impact; * Keep Vivo service management records properly updated with information about field events and actions taken; * Minimize network downtime to improve customer experience; * Inspect service deliveries, repairs, and installations; * Conduct field inspections and manage feedback processes through control systems and e\-mails; * Monitor service deliveries for large clients with DWDM and other telecom operators; * Personally validate pending issues and requirements identified by Vivo management or service providers; * Handle internal requests (circuit deployments) and external ones (swaps with other operators); * Participate in periodic meetings with EPSs and Vivo network management, addressing operational issues and needs; * Must be comfortable interacting with other operators, highway concessionaires, and other stakeholders; * Maintenance of external cable networks, including working at heights; * Preparation and maintenance of external splices; * Maintenance and securing of network mounting components on poles; * Testing and splicing of optical fibers. **Requirements and qualifications** * Completed High School education; * Valid and active Driver's License \- **Category B;** * Prior experience and skills in field inspection work desirable; * Good interpersonal skills; * Team-oriented mindset; * Commitment; * Willingness to learn and grow individually; * Basic knowledge of working at heights and near electrical and telecom networks, as well as familiarity with optical network equipment and instruments (OTDR, Power Meter, fiber identifier) is desirable; * Availability for short trips and a 6X1 work schedule. **Additional information** Here’s what we offer you: At Vivo, we go to great lengths to support and value our employees. Our benefits are not only excellent—they’re flexible. * Choose the ideal benefits for you and your dependents on a digital platform offering multiple categories such as Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Medical, Dental, and Life Insurance; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for an annual Bonus or PPR; * Plan for your future with our Private Pension plan; * Have children? Receive a subsidy to help cover school, daycare, or babysitter expenses; * Enjoy a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to help transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions, discounted certifications, and online courses; * Accelerate your career through our Internal Recruitment Program, in Brazil or abroad—after all, we operate in over 17 countries! \#VivoMyCareer * Access various initiatives to enhance your physical, emotional, and social well-being! We offer \#VivoWellbeing, encouraging our team to adopt healthy habits and improve quality of life, including access to nutritionists, psychologists, social services, telemedicine, and more! **\#JoinVivo** We are a company within the Telefônica Group, a leader in telecommunications in Brazil. We operate with the purpose of **Digitizing to Bring Closer** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We strive to expand autonomy, personalization, and real-time choices for our customers, putting them in control of their digital lives with security and reliability—all with the quality that only Vivo can deliver. To make this possible, we lead a digital transformation process, revolutionizing our company from within. We have implemented agile methodologies throughout the organization, connecting ourselves with the most innovative and collaborative ways of working. We actively promote a diverse and inclusive environment that fosters creativity, drives innovation, and increases engagement. We believe that diversity in people, experiences, cultures, behaviors, skills, and attitudes is a key differentiator, reflecting the society in which we live. We maintain a strong internal program based on pillars of Gender, LGBTI\+, Race, PwD, and 50\+ to ensure a more inclusive culture and a diverse, representative environment. We are a **technology** company, inspired by diversity and **innovation,** providing space for everyone, supporting and embracing differences. We believe that delivering the best customer experience begins with providing a great experience for our employees. **\#JoinVivo**
Prç. da Catedral, s/n - Centro, São João da Boa Vista - SP, 13870-009, Brazil
Negotiable Salary
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