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You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.### **Job Summary**\n\n\nTechnical professional responsible for supporting the installation of customer racks and equipment, interpreting installation plans and executing according to specifications. Performs circuit maintenance, resolves connectivity issues, and provides customer support with focus on quality, accuracy, and timely delivery.### **Responsibilities**\n\n* Support the installation of racks and equipment according to technical drawings (Visio, spreadsheets).\n* Interpret installation plans and execute according to specifications.\n* Install and repair circuits with advanced fiber optic terminations, patch panels, and DIOs.\n* Prioritize tasks based on ticket queues in platforms such as Siebel and Jarvis.\n* Resolve issues related to swapped, multiplexed, and cross-connected circuits.\n* Perform troubleshooting in collaboration with internal Networking, NOC, and support teams.\n* Attend to customers to resolve connection and equipment issues.\n* Install, test, and modify cross connects according to standard operating procedures (SOPs).\n* Properly manage coaxial, fiber, copper (twisted pair) cables, and cross connects.\n* Support cage and infrastructure modification projects.\n* Maintain detailed and accurate records of all activities performed.\n* Manage and open incidents as necessary.\n* Contribute to customer satisfaction through accurate and timely order execution.\n\n### **Qualifications**\n\n* Experience with equipment and network infrastructure installation.\n* Technical knowledge of structured cabling (fiber optic, coaxial, copper).\n* Ability to interpret technical drawings and installation plans.\n* Familiarity with ticketing platforms such as Siebel and Jarvis.\n* Troubleshooting and technical problem-solving skills.\n* Organized with attention to detail for activity documentation.\n* Customer service focus and commitment to deadlines.\n* Desired experience in data center or telecommunications environments.\n* Availability for 12x36 shift schedule, with shifts from 6 PM to 10 PM and 11 PM to 6 AM.\n\n\nEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. 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This position is being advertised in your city because the company conducts external recruitment for candidates willing to relocate to BH for work. 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