Job Summary: This professional will be responsible for analyzing data to generate customer insights, measuring CRM campaign results, developing presentations and dashboards, and collaborating on CRM strategies. Key Highlights: 1. Data analysis for customer insights and improved customer experience 2. Measurement of results and optimization of CRM campaigns 3. Development of presentations and interactive dashboards **Here’s what you’ll find at Dotz** Big Dreams People who deliver results We value our People Owner’s mindset We embrace the journey with passion **Responsibilities and Duties** * **Customer Insights through Data Analysis:** Conduct quantitative analyses on transactional databases to extract insights that drive revenue growth and enhance customer experience, using advanced data mining and modeling techniques. * **CRM Campaign Performance Measurement:** Evaluate the impact of CRM campaigns (push, SMS, email) by applying key metrics and statistical methods to quantify performance improvements generated by such campaigns. * **Development of Presentations and Dashboards:** Create executive presentations and interactive dashboards for efficient, ongoing monitoring of results, facilitating data-driven decision-making. * **Collaborative CRM Strategies:** Collaborate with clients and teams to optimize CRM strategies, proposing effective customer segmentation and personalized approaches aligned with company objectives. * **Customer Digitalization:** Leverage data analysis to boost usage of the company’s app, focusing on improving the customer’s digital experience. **Requirements and Qualifications** * SQL (Intermediate level); * Excel (Intermediate level); * PowerPoint (Intermediate level); * Data Analysis (Basic knowledge of statistics); * At least one of the following: Power BI; Tableau; Data Studio; Looker (Intermediate level). **Additional Information** * Hybrid work model * SulAmérica health insurance * SulAmérica dental insurance * Annual variable compensation (PLR) * Flexible benefits card: Flash * Birthday day off * Dotz birthday bonus * Dotz birthday bonus based on tenure starting from the second year * Discounts at major pharmacy chains * TotalPass * Childcare allowance * Partnership with Open English * Partnership with **C4life:** Access specialized guidance across multiple areas: Psychological, Legal, Financial, Social, and Pet care * Numerous other initiatives and many Dotz rewards within our **Ganha Mais Program**, designed to deliver the best possible benefits to Dotzeiros. Caring for **\#NossaGente** is one of our core purposes—so we’re constantly striving to offer the best, enabling us to continue embracing the journey with passion. * **\#JoinDotz!** We are a company founded in 2000 to increase Brazilian consumers’ purchasing power. We achieve this by delivering benefits access to people across Brazil. Over the past 20 years, more than 50 million people nationwide have experienced the feeling of being able to achieve more. A company with a story to tell. We became known for our work in the loyalty segment, connecting consumers to our partners through reward delivery. We maintain numerous partnerships across diverse sectors: major retail chains, e-commerce platforms, prominent banks, and the country’s largest mobile telecommunications company. Today, Dotz is much more than that. Through our super app, we provide direct benefits access to consumers. The Dotz app includes a digital account and other financial services. Users who pay via Dotz receive benefits on every purchase they make. Moreover, they enjoy the freedom to choose their preferred benefit type: products, services, discounts, or even cashback into their account. Using Dotz transforms routine payments into access to advantages. The more you use it, the more you earn. Living with Dotz means earning while living. A multifaceted system integrated into a single app, democratizing access to benefits. With Dotz, you can do more. **How cool is that!** We were recently recognized by our customers in major national awards in the loyalty program category: we won 1st place at the Reclame Aqui Award 2020 and were named the “most enchanting company for customers” in the Modern Consumer Survey. **\#JoinDotz** **We are building an increasingly plural and diverse Dotz—for everyone!** We are implementing initiatives to foster an innovative, ethical, inclusive, and safe workplace environment that **respects individuals and their uniqueness**. Dotz recognizes that plurality is integral to what drives **\#NossaGente**, and therefore we actively promote an inclusive culture. We do not discriminate on the basis of race, color, religion, gender identity, sexual orientation, nationality, disability, or age at any stage of the selection process—reinforcing our commitment to diversity.