Here at Shô, we believe that each member of our team is fundamental to our success, and that diversity of perspectives and experiences are essential to drive our business and advance our purpose of changing the world for the better. Being part of our team is the opportunity to grow within a highly agile culture. If you love taking on big responsibilities and doing what has never been done before, Shô is your place. Here you will face great challenges, collaborate with a diverse team, and contribute to the future of e-commerce in Brazil, creating positive impact in the lives of millions of people. **Responsibilities and duties** **Your day-to-day responsibilities** * Supervise the team, ensuring good performance, control, and organization of processes; * Monitor process indicators, cost, overtime, absenteeism, and turnover, seeking solutions for improvement; * Organize the work routine of operators and operational leaders, ensuring execution of basic activities (audits, housekeeping, trainings, HC control, etc.); * Ensure tools, resources, and development actions for your team, aiming to guarantee operational efficiency and stability of production processes; * Ensure monitoring of all processes through the use of indicators and establishment of action plans; * Identify, implement, and monitor process improvement opportunities through analysis of steps, information exchange with support areas and/or market knowledge; * Share performance indicator results with the entire team; * Ensure execution of standard work according to operational work instructions; * Engage the operational team to analyze process indicators and propose immediate corrective action plans; * Promote team engagement and integration; * Create and validate processes to improve operational efficiency; * Identify root causes of deviations and complex problems and develop improvements together with leadership. **Requirements and qualifications** **What you need to take on this challenge** * Bachelor's degree in Engineering, Logistics, or related fields; * Advanced Excel skills; * Intermediate English; (desirable) * Previous experience in people management and logistics operations; * Detailed understanding of the operations business model; * Process management through indicators, involving the team and establishing corrective actions; * Knowledge of tools such as kaizen, PDCA, 5S is desirable. **Additional information** * SHIFT: THIRD SHIFT \- 9:00 PM to 5:55 AM * Medical and dental insurance, extended to dependents; * Partnership with Gympass and TotalPass; * Flexible meal/food allowance; * Transportation allowance, mobility allowance, or on-site parking; * Flexible benefits; * Zenklub; * Annual discretionary bonus, linked to performance. COME MAKE HISTORY WITH US. WHAT MAKES YOU UNIQUE, MAKES US BETTER! **Page Outsourcing** is part of the **Page Group**, one of the world leaders in specialized recruitment! Collaborating with major players in the Brazilian market to enhance development strategies, system implementation, and operational expansion through accurate recruitment and selection of professionals, **Page Outsourcing** brings the DNA of the **Page Group**—deep market knowledge and a consultative role for its partners—expanding it into large-scale hiring processes with efficiency and accuracy.