Company Overview: If technology, for you, exists to improve life's journey, it does so for our team as well: Your Journey, Our Path. We believe in technology that connects talented people with what they do best and embraces diversity to create and share even the paths we (still!) don’t yet know exist. We work to generate value—not only for our users but, above all, for the communities we serve and society at large—by improving people’s lives through services that simplify their daily routines—whether mobility and delivery services (99) or digital payments (99Pay). To simplify the lives of millions of people every day, since 2018 we have been part of DiDi Global Inc., the world’s largest ride-hailing and mobility technology platform. We are pioneers in developing innovative solutions born in Brazil that scale globally to deliver positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or refining our existing solutions, we embrace challenges that give us butterflies in our stomach—and that’s why we operate at a fast pace, grounded in respect, collaboration, and good humor. On this journey, we also grow stronger by embracing diverse experiences and perspectives, learning together, failing quickly, learning, and adjusting our path to build solutions that yield ever-better results. #LI-Hybrid Team Overview: We’re looking for a Logistics Account Manager passionate about challenges, exceptionally organized, and deeply results-oriented. If you have a proven track record managing and developing last-mile logistics providers and field teams, this is the perfect opportunity to join us! Here, you’ll have the chance to optimize workflows and apply your analytical skills to continuously improve our processes. We seek a professional who knows how to drive operational efficiency and team performance, while also serving as an outstanding facilitator for cross-departmental collaboration. If you have experience managing external operations and implementing improvements that align operations with business objectives, we want you on our team! If you’re ready to make a difference and grow with 99, this role is for you. Come transform the future of operations and be part of an innovative and dynamic team! Role Responsibilities: **Work Model:** Hybrid/Field-based (Focus on partner visits + 1 fixed day per week in the office) **Location:** Rio de Janeiro/RJ **Level:** Senior ### **About the Challenge** * Your primary objective will be ensuring operational excellence among our Logistics Operators (LOs), acting in a consultative capacity to identify bottlenecks, propose solutions, and elevate service levels across operational areas. You will be the voice of the field within the company—and the voice of the company in the field. ### **Key Responsibilities** A. Performance Management and Consulting * Manage relationships with LO owners and managers, acting as the “account manager.” * Conduct periodic management rituals (e.g., weekly/monthly performance review meetings), presenting results and performance diagnostics. * Develop and monitor action plans (PDCA) to correct indicator deviations. * Ensure partner adherence to the company’s quality standards and compliance requirements. B. Operational Planning and Execution (Routine) * Conduct tactical demand vs. capacity planning for your portfolio of LOs. * Execute system-based scaling-up activities, ensuring alignment with the plan. * Monitor real-time operations jointly with partners. C. Data Intelligence and Analysis * Monitor operational KPIs and fleet lifecycle metrics (onboarding, engagement, churn) on a daily basis. * Translate raw dashboard data into actionable business insights to guide LO decision-making. Role Qualifications: * Experience: Prior experience in logistics operations, last-mile delivery, transportation management, or franchise/partner management. * Analytical Profile: Proficiency in Excel/Google Sheets (pivot tables, VLOOKUP, data manipulation). SQL knowledge. BI tool familiarity (Power BI, Tableau, or Metabase) is a plus. * Problem Solving: Ability to interpret poor performance metrics, investigate root causes, and propose practical solutions. * Influence and Negotiation: Skill in diplomatically and collaboratively holding third-party partners accountable for results, building long-term relationships. * Availability: This role is predominantly field-based (partner visits). Candidates must be available for frequent travel within the operational region. * Resilience: Ability to thrive in high-pressure, fast-paced environments (typical of retail/logistics). EEO Statement: * We Create Value for Users — We exist to deliver the best for our users and innovate to stay ahead. We strive for balance among experience, efficiency, and growth—with safety always our top priority. * We Are Data-Driven — We believe in data-informed decision-making. Through numbers, we strategically navigate our business. * We Are Owners and Results-Focused — We go beyond personal interests to focus on what’s best for DiDi. We always deliver on our commitments and pursue excellence in execution—setting high standards and giving our absolute best in everything we do. * We Always Build Together — Together, we are stronger. We keep open minds and row forward with mutual respect, empathy, and trust. We listen to everyone before making decisions—and once a decision is made, we honor our commitments collectively, even if we disagree. * We Are Integrous — Integrity is our foundation—the line we never cross. We communicate honestly and transparently, listen to all voices, and always do what’s right. * We Develop One Another — Our growth comes from constantly stepping outside our comfort zones. We embrace challenges, surpass ourselves, and pursue excellence in all we do. From day one, we grow—and help those around us grow too—raising our collective bar. * We Work with Passion & Fun — We are deeply passionate about what we do. We maintain a light, optimistic spirit, infusing our environment with positive energy. We are resilient, unafraid of challenges, and always celebrate our successes. * We Live Diversity — For us, the heart of diversity is inclusion, equity, and respect. We believe diversity fosters a more creative and energetic environment—so we celebrate differences, and everyone here can truly be themselves. **Diversity and Inclusion** Diversity is not a vision of the future or a wish for something we hope to become someday—it is a non-negotiable value of who we are today. We live inclusion, plurality, and respect—and to support this, we rely on governance from our Diversity Committee, working closely with HR, leadership, and identity-based groups: 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our already-written journey—one that still has much ground left to cover. I acknowledge that, prior to submitting this application, I have read and accepted the Candidate Privacy Notice, available at https://careers.didiglobal.com/terms