What you need to become a **Store Assistant** at the fastest-growing company in Brazil's South Region *\#JoinOsir* **Responsibilities and Duties** * Provide qualified customer service, both in-person and/or via telephone or other official company communication channels and digital platforms; * Greet customers at the store entrance, understand their needs, clarify doubts, and remain helpful and attentive; * Print payment slips and guide customers on how to use the Customer Portal; * Provide customers with clear and objective information regarding the entire sales and/or relationship management process; e.g., available plans and contracted plan, installation date, due date, penalty amount, contract validity period; support/maintenance SLA; * Obtain the customer’s formal acceptance of the sale in accordance with the current Work Instruction, ensuring protection for both the customer and the Company; * Process plan changes, technology upgrades, address updates, due date modifications, title transfers, number portability, landline phone service subscriptions, fixed IP, Wi-Fi Mesh, and other additional company services, as well as application (Osirnet) and router password changes; * Monitor your performance indicators to achieve established targets; * Make proactive outbound calls to offer company services; * Manage local inventory—conduct stock verification, goods delivery, and receipt, where applicable; * Fulfill material and equipment requests via email and/or ERP system, where applicable; * Update material entry and exit control spreadsheets; * Deactivate customer equipment upon delivery to the store and reallocate it to the service unit; * Represent the company at external events and initiatives, as coordinated with management; * Adhere to defined work and quality standards within your area; * Perform additional duties related to your role, as determined by management and executive leadership; * Adhere to defined work and quality standards within your area; * Perform additional duties related to your role, as determined by management and executive leadership. **Requirements and Qualifications** * Reside in Rio Grande/RS; * Availability to work at the Cassino/RS store; * Completed high school education or currently enrolled in an undergraduate program in Administration or related fields; * Basic computer skills; * Proficiency in Microsoft Office suite; * Flexible availability regarding working hours. **Additional Information** Benefits and Advantages of Being an OsirLover * Meal Allowance * Health Insurance Plan * Institutional plan discount for employees who are Osir customers * Emotional Support Program: Osir Always by Your Side! * Benefits Club offering discounts at: educational institutions, English courses, gyms, dental clinics, and other partner companies Osirnet’s purpose is to spark a smile of satisfaction among those who work here! We constantly seek the best telecommunications solutions. We strongly believe in connectivity—and thus proudly celebrate our pioneering role in radio-based access and our innovative fiber-optic technology. Over our 20-year history, we operate in 36 cities, connecting Brazil’s southern state region to the world. Today, we have over 600 employees, and through innovation and customer focus, we strive to deliver the highest-quality services while continuously expanding our coverage. Aligned with our mission to positively impact the societies where we operate, we aim to build an increasingly plural and diverse organization. Focused on the smiles of the people we serve, retain, and partner with, Osirnet is ever more committed to developing environments where innovation, proposal-making, and meaningful impact on our customers can thrive. We believe that a company committed to society can deliver not only smiles—but also positive experiences—to those who need them. Osirnet seeks to bring people and services closer together through a strong connection that goes beyond what the eye can see. Here, you’ll gain experiences that foster your growth as a human being—and therefore, as a professional. \#JoinOsir