Description: To apply for this position, you must: * Hold a completed undergraduate degree in Computer Science, Information Systems, Networks, or related fields; * Possess advanced knowledge of the Microsoft Office suite; * Have experience in IT supplier, contract, and cost management; * Have practical knowledge of project management; * Be capable of reading and analyzing operational and performance indicators; Have experience in network security management and camera monitoring. * It is important that you demonstrate: * Proactivity; * Strong communication skills; * Analytical ability. It would be highly beneficial if you: * Have previously worked in companies within the Construction sector. In summary, your responsibilities will include: * Coordinating the daily operations of the IT department, ensuring continuity, stability, and quality of services provided to internal users; * Managing the IT Support team, monitoring performance, SLA, CSAT, backlog, and productivity; * Administering and enhancing the ticketing system, ensuring operational efficiency and high user satisfaction; * Managing existing physical infrastructure and network infrastructure, ensuring availability, capacity, and security; * Managing backup files and high-availability configurations on Windows and Linux servers, ensuring functionality, updates, controls, and adherence to best practices; * Coordinating cloud environment operations (AWS), with focus on governance, costs, availability, and security; * Being responsible for access control management, software availability, information security—monitoring risks, incidents, access, and compliance with internal policies and LGPD; * Managing backup and business continuity solutions, ensuring established procedures, testing, and reliability; * Administering the IT asset portfolio, including inventory, lifecycle management, and standardization; * Managing the budget for contracts, licenses, software, and third-party suppliers, aiming for operational efficiency and cost optimization; * Supporting internal and external audits related to the Technology area, ensuring compliance and documentation; * Defining, monitoring, and reporting IT department KPIs, presenting monthly results, risks, continuous improvements, and project status to senior management; * Proposing and implementing continuous improvements, automations, and optimizations within the existing environment without impacting operations; * Developing and monitoring team development plans, promoting technical growth and talent retention; 2512200202551929046