Job Summary: Act as an SRE Specialist (technical leadership) to support, monitor, troubleshoot, develop solutions and automation, aiming to ensure a positive user experience and proper business operation. Key Highlights: 1. Innovative and challenging environment 2. Encourages creativity and autonomy 3. Work on reducing MTTR and incidents **Job Description** --------------------- If you are looking for a company with an innovative and challenging environment that encourages creativity and autonomy to overcome barriers and achieve results, you can join our #CrazyForPoints team! Our incentive and loyalty solutions include hundreds of thousands of products and services, and our professionals are central to the Livelo ecosystem—true agents driving our vision: to be the point where everyday choices meet the fulfillment of desires. **All our open positions are open to everyone regardless of gender, age, ethnicity, race, sexual orientation, or disability.** **Job Mission:** Act as an SRE Specialist (technical leadership), responsible for supporting, monitoring, troubleshooting, developing solutions and automation, reducing incidents and MTTR, and providing appropriate support for activities related to systems sustaining both production and non-production processes—such as e-commerce/marketplace, deployment pipelines (Jenkins), QA tools (Sonar), Kubernetes, IBM, Middleware, etc.—to ensure a positive user experience and proper business operation while meeting respective SLAs. **Responsibilities and Duties** ----------------------------------- * Ensure full functionality across Development, Testing, and Production environments; * Analyze and fix errors in applications developed using microservices (Spring/Node); * Analyze and resolve issues in Kubernetes and Middleware environments (WebLogic); * Work on reducing MTTR and incidents; * Automate tasks; * Participate in development squads to address bugs and improvement opportunities identified in applications; * Ensure continuous improvement of monitoring processes (observability); * Promote DevOps culture; * Manage SLA compliance within the support queue; * Ensure alignment with impacted teams (IT Operations, Information Security, DevOps, Engineering, Analytics); * Gather technical and business requirements with a focus on contributing to solution development and team maturity evolution; * Propose process/product improvements; * Contribute to building the solution roadmap (MVP definition, evolution, etc.). **Requirements and Qualifications** ------------------------------ * Completed undergraduate degree; * Experience supporting applications/systems; * Knowledge of agile methodologies; * Experience designing and building APIs in integration and exposure scenarios, considering security and performance requirements; * Understanding of DevOps culture concepts; * Knowledge of CI/CD; * Proficiency in programming languages supporting automation: Shell, Python, and/or Ruby; * Knowledge of distributed architecture, cloud and/or virtualization, and Linux (Red Hat) and Windows operating systems; * Experience operating cloud environments—AWS, Azure, Google Cloud, IBM Cloud; * Knowledge of Docker and containers, Kubernetes; * Knowledge of messaging systems: RabbitMQ and Kafka; * Relational databases (preferably Oracle or SQL), SQL notation for query execution; * Knowledge of Microservices Architecture; * Familiarity with observability tools (LogDNA, Elastic Search, Dynatrace, etc.); * Advanced English is a plus. **Additional Information** -------------------------- WHAT DO WE OFFER? * Alelo Food and Alelo Meal benefits; * Mobility benefits for hybrid work models (Public Transport Pass, Shuttled Bus Reimbursement, Fuel and Toll vouchers); * Alelo Culture benefit; * Private Pension Plan; * Profit Sharing Program (PPR); * Bradesco Health and Dental Insurance; * Daycare/Babysitter allowance; * Zenklub; * Gympass/Wellhub; * Life Insurance; * Livelo Points rewards, plus discounts on our products; * Education Incentive (postgraduate programs, MBAs, English courses) after one year of employment; * Birthday Day Off for employees and Half-Day Off for children’s birthdays; * Happy Friday (leave 1 hour earlier on Fridays) and Summer Dreams (leave 4 hours earlier on summer Fridays); * On-site massage, manicure, and barber services; * Coffee and fruits available in the office; * Recognition Program; * Creative, challenging, and relaxed work environment, recognized as one of the best companies to work for by GPTW 2025.