Customer Support (Telecom)

Description

Job Summary: We are seeking a Customer Support professional passionate about solving problems and ensuring customer satisfaction, providing first-level technical support and human-centered service. Key Highlights: 1. Human and efficient customer support via phone, WhatsApp, and chat. 2. First-level technical support and ticket tracking. 3. An opportunity for individuals with clear communication skills and empathy. We Are Hiring: Customer Support (Telecom) Are you the kind of person who loves solving problems, has abundant patience, and won’t rest until the customer is satisfied? If you understand that behind every connection lies a person wanting to communicate with the world, then this is your place! Your Responsibilities: * Provide customer support via \[Phone/WhatsApp/Chat]. * Deliver first-level technical support (router configuration, fiber diagnostics, and speed tests). * Open and track technical tickets for the field team. * Ensure the customer experience is human and efficient. What We’re Looking For (Requirements): * **Communication:** Flawless written communication and clear spoken expression. * **Empathy:** Active listening skills and composure under pressure. * **Technical Knowledge:** Basic networking concepts (IP, DNS, router models). * **Agility:** Ability to handle multiple systems simultaneously. * **Experience:** Prior experience in public-facing customer service? That’s a major advantage! What We Offer: * Competitive salary aligned with the role. * Meal allowance. * Transportation allowance or fuel assistance. * TotalPass. * Dental plan. Employment Type: Full-time, CLT (Consolidation of Labor Laws) permanent contract. Compensation: R$1\.518,00 \- R$1\.900,00 per month. Benefits: * Dental care assistance. * Fuel assistance. * Meal allowance. * Transportation allowance. Work Location: On-site