Customer Service Apprentice

Description

Job Summary: We are seeking a Customer Service Apprentice to support customers and retail partners, with a focus on responsiveness, speed, and assertive communication. Key Highlights: 1. Customer and partner service and support 2. Empathetic and interactive communication 3. Inclusive and diverse work environment ### **APPRENTICE** **ABOUT UME** We are building the leading credit payment solution in the market. We are a fast-growing credit fintech backed by investors including PayPal, NFX, Globo Ventures, FJ Labs, Canary, Big Bets, and other strategic partners. Powered by cutting-edge technology and PIX infrastructure, we have already impacted over 300,000 active customers, growing at an annual rate of 110%. We operate across all regions of Brazil, transforming access to credit in a simple, flexible, and fair way. Our moment is unique: we are establishing the foundations of our product, team, and culture — and we seek proactive individuals to join this journey of creation. Join an agile team, customer-centric and committed to redefining industry standards through technology that transforms retail and the lives of millions of Brazilians. Learn more about our business thesis: Startups to Watch – Julia De Luca **RESPONSIBILITIES AND ATTRIBUTES** * Provide customer and retail partner support via WhatsApp, social media, phone, and e\-mail; * Focus on delivering fast and accurate support to our customers and partners; * Deliver standardized service and clear, assertive communication with customers; Make calls to resolve inquiries and issues. * ### **REQUIREMENTS AND QUALIFICATIONS** * Strong verbal and written communication skills; * Empathetic and interactive communication, always prioritizing the company’s relationship with customers; * Basic computer literacy. #### **Bonus if you have:** * Basic Excel knowledge. **Market-competitive benefits:** * Medical assistance * Flexible benefit \- Caju \<3 * Psychological support (Zenklub) * Physical activity assistance (TotalPass) * Extended maternity or paternity leave. **Additional information:** * Hybrid work model (up to 2 days per week onsite in BH) * Working hours: Monday to Friday (including 1 day of training), either from 9:00 AM to 4:00 PM or from 2:00 PM to 9:00 PM. At Ume, we celebrate what makes each of us unique. We understand that diversity of experiences and perspectives enables us to build better solutions. Therefore, we strive to foster an open and respectful environment where we learn from one another. For this reason, all our positions are inclusive and open to people of diverse backgrounds, identities, and life experiences. Come get to know us a little better... @ume.br / UME