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Job Summary: Work on app adaptation and quality assurance, project management, and technical support, ensuring customer satisfaction and workflow efficiency in a collaborative environment. Key Highlights: 1. Opportunities for continuous professional development 2. Collaborative and innovative work environment 3. Inclusive culture that values the plurality of identities **About:** The Hinova Group was founded in 2007 in Belo Horizonte, born from the dream of three young people eager to deliver digital solutions for the vehicle protection, tracking, and association sectors. Today, we are considered one of the largest organizations in the country in this field. We comprise 13 companies within the group, collectively employing over 300 professionals—and we want you to be part of this successful journey with us. **Responsibilities and Duties** Your activities will include: * Adaptation and Quality: Actively participate in app adaptation, QA (Quality Assurance), publishing, and review—ensuring customer satisfaction; * Project Management: Use Trello and Jira to organize and monitor client workflows, ensuring efficiency and effective communication; * Technical Support: Organize and improve support and implementation workflows, using labels and tickets to manage requests effectively; * Problem Resolution: Identify and escalate critical issues—including dissatisfied customers—to the Support Assistant, contributing to swift and efficient resolutions; * Communication and Documentation: Internally track discussions (via OSTICKET and development processes) to provide constructive feedback to clients and maintain organized documentation in Azure DevOps; * Team Support: Assist assistants and analysts in client-facing tasks, fostering a collaborative work environment. * Working Hours 30-hour weekly schedule \- Monday to Friday, 9:00 AM to 4:00 PM Requirements: **Requirements and Qualifications** We seek a candidate who: * Education: Is currently pursuing an undergraduate degree in technology-related fields (e.g., Information Systems, Analysis and Software Development, Engineering, etc.) or other relevant higher education programs; * Communication Skills: Possesses excellent verbal and written communication skills, along with strong analytical and interpretive abilities; * Technical Knowledge: Has familiarity with image manipulation tools and interest in learning about emerging technologies. * Preferred Qualifications: Prior experience with web and mobile systems, Trello, Azure DevOps, Jira, Google Play, App Store, VPN, and CRM; * Proficiency in Excel, Word, or Slides for manual creation; * Is self-taught, highly motivated to read and study, and able to quickly learn new tools and technologies. Benefits **What You Can Expect From Us?** Join a place where your experience is valued and your professional goals are supported. Professional Development Opportunities: We are committed to helping you achieve your career goals through ongoing training and development. Collaborative and Innovative Work Environment: Here, your ideas are valued, and you’ll have the opportunity to collaborate with a diverse and talented team. The Hinova Group respects the plurality of identities and actively promotes an inclusive culture. We recognize there is much more to accomplish—and thus, we seek people eager to pursue this dream alongside us. Comprehensive Benefits Plan: * Internship stipend (R$1\.400,00\); * Meal allowance (R$ 200,00\); * Transportation allowance (R$ 200,00\); * Birthday day off and R$ 300,00 gift voucher in your birth month; * Hinova Mais benefits club; * University discounts; * Gympass; * Psicologia Viva; * Conexa Saúde; * Pet health insurance discount. We often say we are a universe of possibilities—so we’d like to ask you: Are you ready to join our team? Join us on this incredible journey!
