Customer Support Assistant

Description

Job Summary: Provide inbound telephone support to customers, resolve technical issues related to electronic security systems, create and manage service orders, and review customer history. Key Highlights: 1. Inbound customer telephone support 2. Technical troubleshooting for electronic security systems 3. Management and triage of service orders * Provide inbound telephone support to Emive customers, handling calls promptly and attentively identifying customer needs to ensure proper routing to the responsible department. * Resolve technical issues related to electronic security products. * Create a Service Order to request on-site assistance when the issue cannot be resolved via telephone support. * Create and close service orders corresponding to customer requests. * Perform triage and verification of opened service orders prior to forwarding them to the responsible department. * Review the customer's history when they request service-related information. * Provide feedback to other company departments regarding served customers whenever requested. * Participate in departmental meetings. Headset usage required. * Meal Allowance: R$200.00 * Food Voucher: R$20.00 per day * Transportation Voucher • Birthday Day Off * Telemedicine (online medical consultations across various specialties) * Gympass (discounts at gyms and access to fitness and wellness apps); • Language school; * SESC membership (extended to dependents); * University partnerships (up to 40% discount on tuition fees) Employment Type: Full-time CLT Salary: R$1.000,00 - R$2.000,00 per month Benefits: * Health and commercial discount plans * Meal Allowance * Food Voucher * Transportation Voucher Experience: * Customer Service (Preferred) Work Location: On-site