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Job Summary: A reception professional responsible for guest service, reservation management, maintenance coordination, and cash operations, ensuring customer satisfaction. Key Responsibilities: 1. Courteous guest service and guidance for guests, residents, and clients. 2. Management of service orders and tracking of requests. 3. Execution of check-in/check-out procedures and cash handling operations. * Open service orders (SO) in the SIM platform for maintenance requests. * Answer internal and external phone calls, record requests in the logbook, forward them to the responsible department, and upon receiving feedback, close the action while confirming guest, resident, and client satisfaction. * Review daily event service orders (SO) to guide guests/residents/clients. * Verify daily reservation notes to identify special requests, such as extra beds, cribs, floor preferences, and pre-assign apartments. * Deliver RPP (NFC-e's)/RPS to guests. * Clarify or direct general guest inquiries. * Identify all pending items and/or requests for the shift via the logbook for follow-up and resolution. * Print statements for verification. * Read and update the logbook. * Inform guests, residents, and clients about the property’s amenities. * Arrange and deliver apartment keys to guests/residents. * Perform guest check-in and check-out in the system. * Conduct end-of-shift cash reconciliation. * Make welcome calls / courtesy calls. * Greet guests, residents, and clients courteously. * Save or print contingency / security reports. * Request guests, residents, and clients to complete the FNRH form with all mandatory fields. * Collect guest documentation during check-in in compliance with internal standards and legal requirements. Employment Type: Full-time CLT Compensation: R$3.400,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Experience: * Hotel reception experience? (Preferred) Language: * English (Mandatory) Work Location: On-site
