Operational Supervisor

Description

Job Summary: We are seeking an Operational Supervisor to lead a team in the VIP lounge, ensuring service excellence and operational efficiency in a dynamic environment. Key Highlights: 1. Operational leadership in premium hospitality 2. Focus on service excellence and customer experience 3. Dynamic environment with team management **Operational Supervisor** **Location**: Confins Airport/MG **Company**: BRT Lounges **BRT Lounges** is a benchmark in premium hospitality, offering comfort, quality, and service excellence to passengers in VIP lounges. We seek an **Operational Supervisor** to ensure the unit operates smoothly, maintaining service standards, organization, and operational efficiency. **Key Responsibilities** * Supervise daily operational routines of the VIP lounge * Lead and oversee the team (reception, kitchen, and general services) * Ensure service standards and customer experience * Monitor restocking of supplies and inventory control * Ensure compliance with hygiene, safety, and internal procedures * Support training and onboarding of new employees * Handle incidents and provide direct customer support * Report KPIs and operational needs to management **Requirements** * Completed or currently pursuing a Bachelor's degree in Business Administration, Hospitality Management, or related fields. * Prior experience in operational leadership, preferably in hospitality, hotels, restaurants, or airports * Experience in team management and shift scheduling * Strong communication skills and professional demeanor * Proactive, organized profile with problem-solving focus * Ability to interact effectively with diverse customers and thrive in dynamic environments **Work Schedule** * 6 days on / 1 day off, from 10:00 PM to 6:20 AM * Availability for weekends and holidays **Benefits** * Transportation allowance or fuel subsidy * Meal allowance * Dental plan * Life insurance Employment Type: Full-time Salary: R$3.000,00 \- R$3.500,00 per month Work Location: On-site