Collections Assistant

Description

Job Summary: Work strategically in collections to ensure debt recovery, reduce delinquency, and maintain positive customer relationships. Key Highlights: 1. Strategic involvement in debt recovery and reduction of delinquency 2. Focus on maintaining positive customer relationships and adherence to internal guidelines 3. Opportunity for professional growth and internal training Act proactively and strategically in collections, ensuring debt recovery, reduction of delinquency, and maintenance of positive customer relationships, always aligned with internal guidelines and procedures. **Main Responsibilities:** * Conduct proactive and reactive collections (phone, WhatsApp, and email); * Monitor open contracts and identify delinquencies; * Negotiate payment terms and methods according to internal policies; * Update systems, spreadsheets, and financial controls; * Issue invoices, track payments, and perform reconciliations; * Record collection activities, agreements, and collection history; * Support the finance department with delinquency reports; * Collaborate closely with customer service, fleet, and management teams; * Maintain a professional, ethical, and courteous attitude toward customers; **Desired Profile:** * Organizational skills and attention to detail; * Clear, firm, and professional communication; * Negotiation and argumentation skills; * Sense of responsibility and ethical conduct; * Proactivity and agility; * Ability to follow internal processes and standards; **Requirements:** * Completed high school education (ongoing undergraduate studies are a plus); * Prior experience in collections or finance-related roles; * Proficiency in Excel / Google Sheets; * Comfort using digital systems and tools; Preferred Qualifications: * Experience in vehicle rental companies; * Experience collecting from both corporate (PJ) and individual (PF) clients; * Knowledge of rental contracts; What We Offer: * A professional, organized, and collaborative work environment; * Opportunities for career growth alongside the company; * Internal training and well-defined processes; * Market-competitive compensation; Employment Type: Permanent CLT Compensation: R$1.700,00 - R$2.000,00 per month Benefits: * Fuel allowance * Meal allowance * Food voucher * Transportation voucher Work Location: On-site