Diagnostic Support Coordinator

Description

Job Summary: The Diagnostic Support Coordinator is responsible for managing personnel, processes, resources, and outcomes in Clinical Pathology, ARMATBIO, Transportation, Radiography (X-ray), and Dentistry, as well as supporting the management of medical-hospital equipment. Key Highlights: 1. Personnel and process management across various diagnostic support areas. 2. Development, implementation, and monitoring of clinical care protocols. 3. Quality and safety management in laboratory processes. The Diagnostic Support Coordinator is responsible for managing personnel, processes, resources, and outcomes in Clinical Pathology and ARMATBIO, Transportation and patient transfers, Radiography (X-ray), and Dentistry, as well as providing support for Medical-Hospital Equipment Management. **RESPONSIBILITIES:** * **Develop, update, implement, and monitor clinical care protocols and routines** for the departments under their responsibility, ensuring team adherence and activity standardization. * **Plan, organize, coordinate, execute, and evaluate activities** of the managed departments, ensuring proper functioning of units and structural organization according to institutional guidelines. * **Manage and monitor work processes** of services under their responsibility—including Pathology, Radiology (X-ray), Dentistry, patient transportation and transfers—ensuring compliance with protocols and best practices. * **Ensure quality and safety in laboratory processes**, including biological sample collection, temporary storage, shipment of biological material, test traceability, and technical support to involved teams. * **Serve as liaison with service providers and the clinical staff**, ensuring appropriate service execution, timely release of laboratory results, and fulfillment of clinical care demands. * **Manage service provider contracts**, especially for Clinical Pathology, monitoring contractual clause compliance, conducting periodic supplier evaluations, technical visits, and financial validations for payment. * **Monitor and address non-conformities, risks, and processes**, maintaining up-to-date documentation such as Customer-Supplier Chain, Process Map, Risk Matrix, and departmental records. * **Participate in medical-hospital equipment management**, jointly with Clinical Engineering, ensuring safe and appropriate equipment use. * **Participate in institutional planning**, including annual budget preparation, execution of strategic projects, development of clinical care guidelines, and tracking of goals and outcomes. * **Manage personnel and support technical teams**, coordinating technicians’ work, providing technical-scientific support, and promoting interdepartmental integration. * **Monitor health regulations and alerts**, performing daily checks of ANVISA alerts and ensuring compliance with current regulations. * **Manage clinical care indicators and information**, feeding data into the Clinical Profile, preparing annual reports, and responding to customer feedback related to departments under their management. * **Participate in institutional committees, nuclei, and related activities**, whenever convened by the institution. **Education and Experience:** * Bachelor’s degree in Pharmacy and specialization in Biochemistry; * Hospital Management specialization preferred; **Specific Knowledge:** * Intermediate computer skills (Word, Excel, PowerPoint) * Quality management systems