[Services] Project Coordination

Description

Job Summary: Responsible for managing and executing implementation service projects, ensuring on-time, on-budget, and on-scope delivery with a focus on quality and client satisfaction. Key Highlights: 1. Act as the “owner” of crisis or high-complexity service/projects 2. Foster positive client relationships and pursue client satisfaction 3. Lead coordinators and other leaders in complex projects **[Services] Project Coordination** ======================================= TOTVS | Belo Horizonte - MG | Hybrid Job Description We are seeking a professional to manage and execute multiple simultaneous implementation service projects, ensuring delivery within defined timelines, budgets, and scopes, with emphasis on quality and client satisfaction. You will lead implementation phases, effectively manage scope, and balance client expectations against internal guidelines. Responsibilities and Duties **WHAT YOU WILL DO:** * Act as the “owner” of crisis or high-complexity service/projects, assuming responsibility and maintaining communication among involved parties (clients and other TOTVS areas) to resolve project/service issues and drive continuous process improvements in services; * Foster positive client relationships, address service-related issues, and pursue client satisfaction; * Ensure transparent and timely communication of service/project results and issues to stakeholders; * Strategically collaborate with CPs and CPPs to identify new business opportunities within your assigned clients; * Report to the Unit Head and Portfolio Head under your responsibility, presenting quantitative, qualitative, and financial health data; * Ensure the team delivers efficient service management (high/very high complexity), meeting established deadlines, costs, and scopes (managing revenue, costs, and expenses), while proactively identifying and mitigating risks; * Lead CPs and CPPs assigned to the project(s)/service(s) under your responsibility, providing continuous feedback, guidance on activity execution, and supporting ongoing team career development; * Lead coordinators and other leaders in more complex projects/services; * Maintain relationships with TOTVS channels and DRGs to support implementations and negotiations; * Maintain consistent external client relationships, collecting formal and informal feedback to assess satisfaction levels and identify improvement opportunities, enabling continuous improvement and enhanced client satisfaction; * Promote and drive internal process and procedure improvements across the unit and TOTVS to enhance service team quality, efficiency, and development; * Monitor unit performance indicators and ensure achievement of portfolio targets, implementing, tracking, and promoting preventive actions to meet established objectives. * Train coordinators and serve as a reference for management tools and concepts; * Participate in negotiations and conflict resolution involving the portfolio’s service team, clients, suppliers, and internal TOTVS departments; * Ensure structured portfolio operations aligned with the commercial area; * Identify market opportunities to develop solutions and prepare the team to meet such client demands. Requirements and Qualifications **WHAT WE EXPECT FROM YOU:*** Completed undergraduate degree, preferably in the relevant field; * Experience in implementation project management; * Background in Manufacturing, Industry, and Logistics sectors; * Experience in implementation projects; * Knowledge of Protheus and/or RM. Salary Range To be determined Employment Type CLT Benefits * TOTVS Network University: a corporate university offering free content and certifications for all employees; * +Healthy Program: supports each TOTVER through advisory services and initiatives focused on physical, mental, and personal financial well-being; * +Advantages Program: Latin America’s largest discount network, exclusively for our employees; * +Care Program: personal support program for employees and their families, offering guidance across various specialties including psychology, social work, pet consulting, etc.; * Einstein Conecta: free online medical consultation service provided by physicians from Hospital Israelita Albert Einstein; * Health and dental insurance; * Meal and/or food allowance; * Transportation allowance and shuttle services at select metro stations; * Extended maternity and paternity leave; * Nursing room; * Bicycle parking; * Changing room; * Life insurance; * Childcare allowance; * Private pension plan; * Office designed to stimulate creativity and productivity, featuring snack areas, game rooms, billiard tables, and relaxation lounges; * Gympass. About the Company As a technology leader, we are a universe of nonconformist people driven by innovation, autonomy, learning, and performance. Together, we create opportunities, transform futures, and share knowledge. Your professional growth happens here in an inclusive, respectful, and energizing environment — people helping people! We pursue sustainable growth, leveraging data and AI to deliver smarter, more efficient outcomes for our clients. Join us to innovate and build the future of technology. #VemPraTOTVS #SomosTOTVS