Activation Attendant

Description

Job Summary: A professional responsible for serving members and third parties, managing claims with clarity, empathy, and efficiency to ensure a positive experience. Key Highlights: 1. Empathetic and efficient service to members and third parties 2. Claims management and follow-up 3. Organization and proactivity in customer support ### **Activation Attendants** **Job Description:** We are seeking an **Activation Attendant** to join our team! This professional will be responsible for serving members and third parties, handling claim registration and follow-up with clarity, empathy, and efficiency, ensuring a positive customer experience throughout the entire process. **Responsibilities and Activities:** * Serve members and third parties in person, by phone, and via e\-mail, prioritizing in-person and telephone interactions; * Update internal spreadsheets for control and managerial follow-up; * Register claims in the system, ensuring accurate data entry; * Identify required terms and documents for claim registration, sending them and tracking their return; * Request inspections when applicable and route the process to the Analysis department; * Maintain organized and up-to-date documentation for all processes in the system (SGA) and on the internal network; * Forward completed files to the Activation Assistant, who is responsible for routing them to the Analyst for process execution. **Requirements:** * Completed high school education; * Strong verbal and written communication skills; * Proficiency with systems and digital tools; * Organizational skills, proactivity, and attention to detail; * Customer service experience is considered a plus. **Work Schedule:** * Monday to Friday: **8:00 AM to 6:00 PM** * Alternate Saturdays: **8:00 AM to 12:00 PM** **Compensation and Benefits:** * Base salary: **R$ 1\.628,63** * Performance bonus: **R$ 300,00** * Meal allowance: **R$ 21,00/day** * Transportation allowance or fuel subsidy (when necessary) **After 90 days of probation:** * Dental plan – Amil * Health plan – Usisaúde * TotalPass * Clube Certo – Benefits and discounts Minimum Education Level: High School (Secondary Education)