Operational Assistant - Refund

Description

Job Summary: The Refund (Cancellation) team is responsible for managing the cancellation process of airline tickets and travel insurance, with a focus on efficiency, quality, and empathetic customer service. Key Highlights: 1. Charming customer service 2. Focus on agile resolution of requests 3. Communication via phone calls, WhatsApp, and email The Refund (Cancellation) team manages the cancellation process for airline tickets and travel insurance of Grupo 123 Milhas customers. Our team operates efficiently and with high quality, ensuring the best possible customer experience even after purchase. We emphasize agile resolution of requests, process optimization, and backlog reduction, always striving to deliver empathetic, customer-centric service. **Responsibilities** * Deliver charming service to our customers; * Cancel airline tickets and travel insurance; * Contact airlines and consolidators via telephone, email, and WhatsApp; * Completed secondary education; * Experience in customer service; * Strong communication and writing skills; * Availability to work on weekends; * Enjoy working with phone calls, WhatsApp, and email**.** **Technical Differentiators:** * Bachelor's degree (in progress or completed) * Experience in the tourism industry * Experience in after-sales support Minimum Education Level: High School (Secondary Education)