Customer Relationship Assistant

Description

Job Summary: We are seeking a professional to manage relationships with members, focusing on guiding and monitoring coverage reactivation processes via digital channels. Key Highlights: 1. Engagement in relationships with members 2. Focus on guidance and process monitoring 3. Objective, empathetic, and solution-oriented communication **Job Description** Have you ever imagined working in an environment of continuous transformation, innovation, collaboration, and growth? Here, that vision becomes reality! We are **Prime Results**, operating in the fields of business consulting, outsourcing, and strategic management. Today, we are a reference for companies across various sectors, such as **Tato Assist.** We offer comprehensive services in Human Resource Management, Legal Consulting, Organizational Performance, Process Improvement, Logistics, among others. All our processes are based on agile methodologies and intelligent solutions. Our focus is to enhance the performance and results of our clients. Evolution is our motto. Here, all employees benefit from a structured career development plan, including biannual evaluations of technical and behavioral competencies. Based on your performance, you will have opportunities for promotion and advancement, as well as participation in internal initiatives that drive growth! * Let’s go together \#ToInfinityAndBeyond? Responsibilities and Duties We seek a professional to manage relationships with members, with emphasis on guidance and monitoring of coverage reactivation processes. You will be responsible for initiating proactive contact, providing clear and prompt support regarding required procedures, and tracking members who have already completed reactivation payments, ensuring proper direction to subsequent steps—such as inspections. Support will primarily be delivered through digital channels, emphasizing objective, empathetic, and solution-oriented communication to enhance the member’s experience throughout the process. **Main Responsibilities:** \- Proactively contact members to guide them through coverage reactivation; \- Monitor clients after payment of the reactivation bank slip; \- Guide members through process steps, such as scheduling inspections; \- Operate via WhatsApp and other support channels; \- Ensure clarity, responsiveness, and quality in customer service. Requirements and Qualifications \- Clear, objective communication skills with strong argumentation ability; \- Excellent writing proficiency, with mastery of standard Portuguese grammar; \- Strong sense of responsibility and commitment to deadlines and delivery quality; \- Completed high school education. Additional Information **Employment Type:** CLT (Consolidated Labor Laws) **Working Hours:** 44 hours/week \- Monday to Friday **Location:** Estoril/BH **What \#Primer Offers:** · Caju Card A flexible card you can use wherever you prefer—whether lunching with coworkers or grocery shopping. Value: R$40 per workday! · Transportation Allowance · Fuel Assistance You choose! Use either the transportation allowance (6% payroll deduction) or fuel assistance (R$150 or R$300 depending on distance between residence and workplace, with no salary deduction)! · Wellhub Your health is one of our top priorities—so your gym membership at Wellhub is on us! With optional plan upgrades available at a discount. · Health Insurance We jointly provide a co-payment Unimed health plan, effective after the probationary period, with no monthly salary deduction! · Onhappy Discounts on flights and hotels, both domestic and international. Welcome voucher worth R$100.00\. · Performance Gym · Educational Institution Partnerships To empower you in shaping your career and continuously developing your skills, we encourage learning with scholarships of up to 50% for undergraduate, postgraduate, and language courses. · Career Development Plan With dedication and relentless pursuit of results, recognition is highly valued! To reflect this, we offer a structured career development plan so you can grow with us! · DayOff On your birthday, you deserve to celebrate however you like! So here, you get a three-month window starting from your birthday to choose when to take your DayOff, according to the program’s eligibility criteria :) · You Club Access to numerous discounts and benefits across thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more! · Pet Health Insurance Our pets are family too, right?! We also care about their health! Therefore, you’ll receive exclusive discounts to enroll in one of the assistance plans offered by our partner AuHappy. · Gamification Program After achieving targets, we also run an incentive program to give you that extra boost! Here, our goals convert into Ups, which you can redeem for rewards in the monthly Up Store. · SESC Card Resting and experiencing new things is essential! With our SESC partnership, you and your dependents can enjoy many nationwide benefits at low cost—ensuring access to high-quality activities and services. Selection Process Steps * Step 1: Registration * Step 2: Cultural Fit Assessment * Step 3: HR Interview * Step 4: Chat with Management :) * Step 5: Employment Offer **Our Services** * Strategic Planning; * Daily Operations Management; * Total Quality Management; * System Development and Automation; * Legal Advisory and Civil Litigation Process Management; * Budgetary Management; * Economic and Financial Planning and Advisory; * Outsourcing (Service Provision); * Software Licensing; * Training, Capacity Building, and Personnel Development; * Project and KPI Management; * Business Process Management (BPM); * Marketing Planning and Execution in Organizations; * Recruitment and Selection; * Branding and Brand Management; Salary: R$1\.784,30 per month Benefits: * Medical assistance * Fuel assistance * Commercial partnerships and discounts * Meal allowance * Food voucher * Transportation allowance Work Location: On-site