Commercial Assistant

Description

Job Summary: Customer service and acquisition, process monitoring, post-sales support, external visits, and event assistance—requiring dynamism, proactivity, and professional ethics. Key Highlights: 1. Customer acquisition and retention 2. Monitoring of admission and post-sales processes 3. Proficiency with digital technologies **JOB: Commercial Assistant** **Responsibilities:** * **Specific commercial activities:** \- Provide family support via messages, phone calls, and in-person interactions; \- Be responsible for acquiring new customers, managing the entire process from initial contact through enrollment formalization; \- Present the school to interested families, including facility tours, highlighting the quality of our pedagogical methodology and educational projects; \- Monitor the admission processes for new students (PAAN), ensuring all stages are carried out efficiently and systematically; \- Conduct post-sales follow-up to ensure family satisfaction and maintain close, long-term customer relationships; \- Carry out external visits—for example, visits to partner schools for student recruitment, participation in various events, etc.; \- Handle family requests for transfer certificates; \- Provide support for discount eligibility screening. * **Event support;** **Profile:** Dynamism, proactivity, organization, creativity, curiosity, empathy, warmth, transparency, and professional ethics. **Requirements:** * **Digital Technology Proficiency:** Ability to use digital tools daily, such as school management systems, online communication tools, and photo/video editing applications. Excel, Word, Canva, and communication tools such as WhatsApp and videoconferencing platforms like Zoom and Teams. * **Required Education:** Completed high school. * **Minimum two years of experience in commercial roles involving customer acquisition and retention.** * **Residence in the Contagem or Betim region.** **Additional Information:** * **Salary:** To be negotiated. * **Working Hours:** 44 hours per week. **Email:** Psicologia@erosgustavo.com.br **WhatsApp (HR):** (31\) 99687\-5587 Employment Type: Permanent CLT Benefits: * Transportation allowance